Complaints

Shettleston Housing Association is committed to providing high-quality customer services.

We value complaints and use information from them to help us improve our services.  If something goes wrong or you are dissatisfied with our services, please tell us.

Click here for our new complaints leaflet.  This leaflet describes our complaints procedure and how to make a complaint. It also tells you about our service standards and what you can expect from us.  A hard copy of the complaints leaflet is available from our office.

 

Quarterly reporting on Complaints:

Each quarter, we will publish some statistics on the complaints you have made to us in the previous quarter.  We will also include details of any improvements we have made or plan to make, as a result of your complaints.  The results for each quarter will also be published in the Newsletter

To see key stats on how well we are dealing with your complaints, as published in our latest Newsletter, click here(Please note to view this properly, you may need to download Adobe PDF reader, whjch is free, via http://get.adobe.com/uk/reader/)