- Why and when Shettleston Housing Association collects your information
- How Shettleston Housing Association uses your information
- Disclosure of your information to third parties
- Further information or comments
Personal information you give us
Shettleston Housing Association collects some of the information you give us, either online or by email or facsimile. In most cases, the personal information Shettleston Housing Association will collect from you is the personal information we are required to provide our services. This information includes your full name, mailing address, phone number, email address and where applicable, your facsimile number. Shettleston Housing Association does not store your payment details when purchase anything from this site, such as your credit card number or bank account details.
Website information (including cookies)
The browser stores the message, and sends the message back to the server each time you request a page from the server.
You always have the option to disable cookies by turning them off in your browser. However, you should be aware that many of the services available on the Shettleston Housing Association website will not work if you have chosen to do this.
In addition to cookies, Shettleston Housing Association web hosting servers register the type of web browser you are using and your IP address when you access our website.
Shettleston Housing Association may use your information to measure your experience of our services and products and to inform you of new product developments and associated services that we believe will interest you. If you do not wish to receive email notices or other communications from Shettleston Housing Association regarding additional products and services, simply use the unsubscribe function in the emails to notify us that you wish to opt out of this service.
We may use your information in statistical form to analyze your purchasing preferences. This information is not used to track your individual preferences but rather to give us a general picture of the products and services our customers prefer. We might also gather information in statistical form such as the number of visitors who visit the Shettleston Housing Association website on a daily basis. Again this is not used to track any individual customer's browsing habits.
We may use your email communications with Shettleston Housing Association to analyze customer service issues as a way of identifying potential improvements for Shettleston Housing Association products and services. In addition, we may occasionally monitor telephone conversations with you in order to facilitate staff training and to maintain our high levels of customer service. We will always inform you prior to any telephone conversation which is monitored in this way to obtain your prior approval.
We may use your IP address to contact your Internet Service Provider to let you know of any problems with payments you have made to us where we believe this is reasonably necessary to protect against fraud and credit card misuse.
Third party service providers
We may supply your personal information to our third party billing and payment service providers where we believe this is reasonably necessary to protect against fraud and credit card misuse. Where you have made a query in respect of a payment processed by Shettleston Housing Association which is made known to us by your bank or credit card company by communicating the query through our bank, we may supply the relevant personal information to assist you with your query. On occasion, we may also engage other companies or individuals to perform services on our behalf such as the distribution of marketing information to you (except where you have chosen to opt out of receiving this information from us).
Our relationships with such third party service providers are governed by our contracts with them. Those service providers are required to hold your personal information strictly confidential.
You may access and update the personal information we provide to the registries in respect of your domain name licence at any time. For information on this procedure, feel free to contact Shettleston Housing Association. If you believe that Shettleston Housing Association may hold other personal information about you which is inaccurate, please contact us by using this web form and we will take reasonable steps to ensure that it is corrected.
The transfer of information across any media may involve a certain degree of risk, and the Internet is no different. However, helping you to keep your information secure is very important to Shettleston Housing Association. In order to protect the security of personal information transmitted to Shettleston Housing Association online, our Web servers support the use of the Secure Socket Layer (SSL) Protocol where appropriate. Using this protocol, information transferred between our systems is encrypted.
In addition, in respect of any payment details you send to us, we reveal only the first six and last three digits of your credit card number on the tax invoice receipt which we send to you for billing purposes. This is to help keep your credit card details secure.
You can also use simple precautions to help protect your security, such asprotecting against the unauthorised use of your username or password or other authentication id.