Shettleston Housing Association respects your privacy and is committed to the
personal information, and what use we make of that information. The policy
also explains where and why your information may be disclosed to third
parties, and the security measures used by Shettleston Housing Association to
help protect your personal information.
- Why and when Shettleston Housing Association collects your
- How Shettleston Housing Association uses your information
- Disclosure of your information to third parties
- Further information or comments
WHY AND WHEN WE COLLECT YOUR INFORMATION
- Personal information you give us
Shettleston Housing Association collects the information you give us, either
online or by email or facsimile. In most cases, the personal information Shettleston Housing Association will collect from you is the personal information we
are required to obtain and pass on to the relevant registry when you apply to
register a domain name with us. This information includes your full name,
mailing address, phone number, email address and where applicable, your
facsimile number. Shettleston Housing Association also collects your payment
details from you when you apply to register a domain name, such as your
credit card number or bank account details.
If you purchase a digital certificate through us, we are required by the
provider of those certificates to collect personal information from you to pass
back to that provider. We will also collect your payment details from you such
as your credit card number or bank account details.
- Website information (including cookies)
A cookie is a small message given to your web browser by our web server.
The browser stores the message, and sends the message back to the server
each time you request a page from the server.
up an account with us previously (i.e. when you are a "registered user" of our
website), and sometimes to let us know how you found our website. Where
the cookies tell us that you are a registered user, cookies also allow us to
automatically link you to your personalised accounts so that you can easily
access any products or services only made available to our registered users,
without your having to provide us with your username and password on every
web page. The cookies allow us only to identify you in our database if you are
a registered user, and to connect you to the relevant products and services on
our website, but not to track the pages you visited on our website.
You always have the option to disable cookies by turning them off in your
browser. However, you should be aware that many of the services available on
the Shettleston Housing Association website will not work if you have chosen to
In addition to cookies, Shettleston Housing Association servers register the type
of web browser you are using and your IP address when you access our
HOW WE USE YOUR INFORMATION
- Use of your information as required by ICANN or other domain
administrators, or the registries
ICANN (the Internet Corporation for Assigned Names and Numbers) is the
organisation which governs the functions performed by both its accredited
registrars , and the registries in regulating the domain name registration
process. ICANN requires that each of its registrars must make available the
personal information we collect from you when you apply to register any
generic top level domain names ( i.e. com, net, org, biz, info and name) to the
public on a publicly accessible database known as the WHOIS database. In
addition, it applies to some of the country code top level domains. For
example, in the UK the personal information you supply to us in applying for
a domain name registration for a .co.uk domain name, must be made public
on the publicly accessible database run by the Nominet registry.
The public policy behind this requirement is that the personal details of
domain name licence holders should be freely available to all other users of
the Internet. This public policy is adopted by the domain name industry as a
whole. The requirement means, however, that Shettleston Housing Association
will not be able to control how members of the public may use the
information made available on these publicly accessible databases.
In addition, ICANN has another mandatory requirement that all its accredited
registrars make the WHOIS database of personal information for com, net and
org available for bulk downloads by third parties who have entered into a
bulk access agreement with Shettleston Housing Association. If you do not want
your personal information to be included in these bulk downloads, you may
opt out of this service by providing written notice to Shettleston Housing Association, or by emailing us.
- Use of your information to fulfil our role as registrar
We will be contacting you using the personal details you provide to us when
you apply for a domain name registration through Shettleston Housing Association, to advise you of all relevant information relating to your domain
name licence. This includes any account administration information including
renewal information and billing information, as well as notices of any
important system changes which will impact on your online interactions with
us. Each of these functions is necessary if Shettleston Housing Association is to
effectively fulfil its role as the registrar of your domain names.
- Other uses
Shettleston Housing Association may use your information to measure your
experience of our services and products and to inform you of new product
developments and associated services that we believe will interest you. If you
do not wish to receive email notices or other communications from Shettleston Housing Association regarding additional products and services, simply use
the newsletter unsubscribe function available here to notify us that you wish
to opt out of this service.
We may use your information in statistical form to analyze your purchasing
preferences. This information is not used to track your individual preferences
but rather to give us a general picture of the products and services our
customers prefer. We might also gather information in statistical form such as
the number of visitors who visit the Shettleston Housing Association website on
a daily basis. Again this is not used to track any individual customer's
We may use your email communications with Shettleston Housing Association
to analyze customer service issues as a way of identifying potential
improvements for Shettleston Housing Association products and services. In
addition, we may occasionally monitor telephone conversations with you in
order to facilitate staff training and to maintain our high levels of customer
service. We will always inform you prior to any telephone conversation which
is monitored in this way to obtain your prior approval.
We may use your IP address to contact your Internet Service Provider to let
you know of any problems with payments you have made to us where we
believe this is reasonably necessary to protect against fraud and credit card
misuse. o Where you purchase a digital certificate through us, we are required
by the provider of those certificates to collect personal information from you
to pass back to that provider (other than your payment details, which we hold
DISCLOSURE OF YOUR INFORMATION TO THIRD PARTIES
- Third party service providers
We may supply your personal information to our third party billing and
payment service providers where we believe this is reasonably necessary to
protect against fraud and credit card misuse. Where you have made a query in
respect of a payment processed by Shettleston Housing Association which is
made known to us by your bank or credit card company by communicating
the query through our bank, we may supply the relevant personal information
to assist you with your query. On occasion, we may also engage other
companies or individuals to perform services on our behalf such as the
distribution of marketing information to you (except where you have
chosen to opt out of receiving this information from us).
Our relationships with such third party service providers are governed by our
contracts with them. Those service providers are required to hold your
personal information strictly confidential.
You may access and update the personal information we provide to the
registries in respect of your domain name licence at any time. For information
on this procedure, feel free to contact Shettleston Housing Association here.
If you believe that Shettleston Housing Association may hold other personal
information about you which is inaccurate, please contact us by using this
web form and we will take reasonable steps to ensure that it is corrected.
The transfer of information across any media may involve a certain degree of
risk, and the Internet is no different. However, helping you to keep your
information secure is very important to Shettleston Housing Association.
In order to protect the security of personal information transmitted to Shettleston Housing Association online, our Web servers support the use of the
Secure Socket Layer (SSL) Protocol where appropriate. Using this protocol,
information transferred between our systems is encrypted.
In addition, in respect of any payment details you send to us, we reveal only
the first six and last three digits of your credit card number on the tax invoice
receipt which we send to you for billing purposes. This is to help keep your
credit card details secure.
You can also use simple precautions to help protect your security, such as ?
protecting against the unauthorised use of your username or password or
other authentication id.
we have made any changes to it.
FURTHER INFORMATION OR QUERIES
If you have any queries or comments, or would like more information
by using this web form.