The Tenant Guides are leaflets produced by the Association detailing services provided and information for applicants, tenants and owners. Note that they are usually in A5 format.
|Handyperson Guide||Guide to the association's Handyperson Service|
|Management Plan||The Association's internal management plan explaining what we will do between 2006 and 2009.|
|Information for Housing Applicants||Details of how to apply to the association for rehousing and how your application will be dealt with.|
|Care and Support Priority||Guide on how to apply for Care and Support points if there is a requirement for you to provide care/receive care from someone in our geographical area.|
|Complaints Procedure||Guide to the process of a making a formal complaint to the Association.|
|Opening the Door to Glasgow’s Housing Associations||Information leaflet on the work of housing associations and how they operate.|
|Mutual Exchanges||Guide to applying for a mutual exchange through the association.|
|Owners’ Guide to our Factoring Service||Guide to the service the Association provides to Residential & Commercial owners.|
|Medical Priority||Guide on how to apply for medical points if you have a qualifying medical conditions as set out in our policy.|
|Neighbour Disputes||Information leaflet to assist tenants on dealing with neighbour problems.|
|Social Priority||Guide to applying for social priority points due to exceptional rehousing circumstances.|
|Housing Stock Profile||Guide to what and where our properties are.|
|Local Housing Providers/Information Centres||Guide to other housing providers and sources of information.|
To download the latest versions of these documents, click here to go to the Tenant Services folder.