Glasgow North East voluntary group provides support

If you are unable to get out and about as you may be shielding or vulnerable, a voluntary group called ‘Covid-19 Support Glasgow North East’ may be able to help you with things like:

  • Grocery deliveries
  • Medication collection and delivery
  • Dog walking
  • a friendly supportive chat
  • help using online tools

The team of volunteers is available 9am – 9pm, seven days a week, and can be reached as follows:

Phone: 0141 474 6617 (9am-9pm)
Email: COVID19GlasgowHelp@gmail.com
Twitter: @GlasNESupport

National helpline for those at greatest risk of Covid-19 with no other support

A helpline has opened for those at high risk of coronavirus who don’t have existing support or internet access.

If you’re 70+, pregnant, a disabled person, receive the flu jab for medical reasons, or access mental health services, you can call:

📞 0800 111 4000 (9am – 5pm)

Citizens Advice Scotland still offering advice and support

You can still access CAS services and advice online via their website, and you can also call their new helpline number for support over the phone. In particular, if you are worried about not working and paying the bills, you can access information on their website here: https://www.citizensadvice.org.uk/scotland/debt-and-money/if-you-cant-pay-your-bills-because-of-coronavirus/

DWP advises new claimants ‘don’t call us – we’ll call you’

The Department for Work and Pensions (DWP) is experiencing extremely busy phone lines – please do not call them about your claim, they will call you if needed. Make your claim and any updates to your claim online via your journal, and the DWP will call you as soon as they can if they need to verify your application. The number they call from may appear as 0800, or private/withheld, but to satisfy yourself that the call is genuine, DWP staff will:

– contact the customer via their Universal Credit Journal advising that DWP will be calling soon

– provide the customer with the last three digits of their unique Universal Credit account code/number

– provide the customer with the last three digits/letters of their postcode.

Please avoid calling DWP and use your online journal instead where possible, as they are trying to free up capacity to be able to call claimants.

More information can be found here: https://www.gov.uk/government/…/don-t-call-us-we-ll-call-you

Glasgow Helps Community Hub Launched

A new helpline for people in Glasgow seeking support during the Covid-19 crisis has been launched by public and voluntary sector partners.  The helpline is for members of the public seeking help, such as food delivery or mental health support, and for charities who need support with offering a service to communities. 

The helpline is a partnership between Glasgow Council for the Voluntary Sector (GCVS), Volunteer Glasgow, Glasgow City Council and Glasgow Health and Social Care Partnership.  Calls will be answered by staff from all these bodies, and from the Scottish Fire & Rescue Service.

The helpline has three main aims;

  • Helping people in need: Putting those who need help and support, in touch with a charity or community group in their area
  • Volunteers: Connecting people who want to volunteer with organisations and groups that are looking for extra help 
  • Advice for charities and community organisations:Providing expert advice on the practical issues they face during the Covid-19 crisis, such as advice on HR, using digital methods of communication and accessing funding.

Contacting the Helpline

The new helpline has been set up to act as a single point of contact for anyone seeking or offering help. The helpline is currently open Monday to Friday, 9 am – 5 pm and can be contacted by:

Telephone0141 345 0543
E-mail:       helpline@gcvs.org.uk
Twitter:      @GlasgowCVS