Please give us feedback on our Performance Report 2019/20

Residents would have received a copy of our brief performance report with our winter newsletter. The We would appreciate your feedback on how we reported the information to you as this will be taken into account when producing next year’s report. Please note that this year’s report was shorter than usual due to the timing of the report’s publication and in a bid to keep costs down.

The performance report can viewed by clicking here.

The survey will only take a couple of minutes to complete and your feedback will help us to improve what we do. To complete the survey now, please click here (this will open up a secure new page outside of our website).

Regulator’s Landlord Report for Shettleston HA

We received our seventh landlord report from the Scottish Housing Regulator (SHR), at the end of October. This repot can be accessed by clicking here.

The timing of reporting and receiving the report was delayed due to the pandemic, however, we are very pleased to note that once again the Association has demonstrated good performance against the majority of indicators during 2019/2020.  The Regulator measures the performance of all social landlords in Scotland, in areas including homes and rent, quality and maintenance, neighbourhoods, tenant satisfaction and value for money.  Performance is then set against the Scottish average for each indicator, allowing tenants and others to see how their landlord compared to the Scottish average.

For further information about the Association’s performance, please contact Anne McAlpine, Director of Customer & Community Services on 0141 763 0511.

Satisfaction survey underway

Today we will begin contacting some tenants by telephone to carry out a short survey to find out what you thought of the Association’s services during the pandemic, what we could have done better and what your future needs may be. The survey will be carried out by an independent company called IBP Strategy & Research. The survey is optional and you don’t need to take part. However, we’d love to hear your views so that we can make improvements where needed and learn from your feedback. Anything you tell IBP interviewers is fully confidential. The surveys will be taking place over the next two weeks. Please call us on 763 0511 if you have any questions about the survey.

Shettleston Does Digital – NEW free digital skills training

Shettleston Does Digital – NEW skills training from Shettleston Housing Association, delivered locally in partnership with Fuse Youth Cafe, was launched today. This FREE skills training will help residents to make the most of their digital devices such as smartphones, laptops, and tablets, and also teach folk how to use the internet safely and how to connect online with family and friends. The training, funded by Glasgow City Council, will be delivered on a one to one basis (complying with government restrictions), three times a week. It is open to anyone in the community aged over 16 years.

The training will be delivered as follows:

Mondays 10am – 3pm, from Fuse Youth Cafe at 1567 Shettleston Road

Tuesdays 10am – 3pm from The Pantry at 981 Shettleston Road

Thursdays 10am – 3pm from The Pantry at 981 Shettleston Road

To find out more or to make an appointment, please call 07598 728156 or email sdd@fuseonline.org.uk. You can visit Shettleston Does Digital’s facebook page for regular updates at www.facebook.com/shettlestondigital.

New opening hours for Shettleston Pantry

From 1st December, your local pantry on 981 Shettleston Road will be open on Wednesdays, 10am – 3pm, and on Fridays, 10am – 1pm. Please note that it will no longer open on Tuesdays. The pantry will continue to offer a fantastic range of food items from a variety of food groups for a low cost of £2.50. All you have to do to take advantage is visit the pantry during opening hours, and the staff will take care of the rest.