Office Opening on Monday 21st February 2022!

We are pleased to announce that our office will open from next Monday (21st February 2022) to the public again.  We will be closed for lunch between 1-2pm.

To ensure that we continue to look after the health and safety of our customers and staff, there will be some precautions in place when you visit the office:

  • You must wear a face mask and not visit the office if you have any Covid symptoms. When you press the buzzer at the reception entrance, staff will run through some basic Covid screening questions with you.
  • There will be a limit to how many persons can be in the reception area at any time and this may mean that you are asked to wait outside for a short while – please ensure we will do our best to deal with your query as quick as possible.
  • We will not be accepting any  payments at the office in the interim, therefore please continue to make your payments as you have been doing during the pandemic.  If you are unsure of how to pay, please ask a staff member and we would be happy to help.

You can still contact us by phone, email, text message or by post. 

Bike for good

Office closes at 2pm on Christmas Eve for festive break

Please note that our office will close at 2pm on Christmas Eve, re-opening at 9am on Thursday 6th January 2022. Our Freephone emergency repairs line will remain open as usual on 0808 202 6565. The Board and staff at SHA would like to wish you all a very Merry Christmas and a Happy New Year.

Health and safety precautions during service delivery

With the rapid spread of the new Covid variant, we are looking for cooperation from our customers to protect their own health and safety and that of our customers and staff.  Please note the following precautions that we will take to protect you, and precautions that you can take to protect our staff/contractors:

  • Our staff will carry out a Covid test (lateral flow) each day prior to coming into work
  • We will continue to carry out Covid screening checks with you before any staff/contractors visit your home.  We ask that while our staff/contractors are in your home, please wear a mask, socially distance, sanitise and ventilate your homes by opening windows as appropriate
  • You can contact us by phone /e-mail at any time during office hours and still visit the office to speak to staff in person on an appointment only basis.  If coming into our reception area you must wear a face mask, sanitise your hands, and observe 2m social distancing.  You must NOT visit the office if you have Covid symptoms, have had a positive Covid test, or have been in close contact with anyone in the last 10 days who has tested positive for Covid

Please be assured that your health and safety, and that of our staff and contractors, is our main priority and any restrictions that we bring in are for your protection.  We will continue to monitor the situation and adapt our services as needed.

SHA and Upkeep closed on 17th December, from 12.30pm

Please note that both Shettleston Housing Association and Upkeep will close on Friday 17th December, from 12.30pm, re-opening on Monday 20th December, at 9am. During this time, you will be able to contact the repairs line to report repairs as normal. Our freephone repairs line can be reached on 0808 202 6565.