GLASGOW CITY COUNCIL (changes to kerbside service)

Glasgow City Council have made changes to their recycling service for kerbside bin collections will be implemented from March this year ahead of a city-wide roll-out over the following year.

The revised arrangements will see residents in properties with a front and back door (kerbside service) receive a new grey bin for plastics, metals, cartons, soft plastics and film. As well as plastic bottles, this bin can now be used to recycle other types of plastic including yoghurt pots, margarine tubs, food trays, soft plastics and film, e.g. plastic wrapping, carrier bags and film lids. Food tins, drinks cans and cartons can also be recycled in this bin.

They are also changing what can be recycled in the blue bin; this bin will be for paper, card and cardboard only.

Please find attached the following for your information:

For more information visit: www.glasgow.gov.uk/twinstream (this link will be live from Friday 23 February 2024)

SHA Tenants’Forum

Our Tenants’ Forum will take place on Thursday 8th February.  All Tenants welcome, please contact Jamie Sweet on 0141 763 0511  in advance to confirm attendance.  See you then.

Exciting News coming in 2024

Online Tenant’s Portal

We will be introducing a new secure web site for tenant’s to manage their tenancy online.  This will be launching in April 2024.

The tenancy portal will help:

  • tenants can update their personal details such as phone numbers or other residents in the household online without having to call the office or visit in-person.
  • applicants can complete a new application form online which will be simpler and easier to complete.
  • tenants can view their bills, recharges and any letters.  This is available 24/7 and payments can be also made on-line.
  • tenants can report repairs and defects online which can then be filtered directly into our main system.
  • we will also have an on-line bulletin board for updates and announcements.

Homelessness Advice & Assistance

If you require homelessness advice and assistance, during office hours, then you should contact Health and Social Care Connect on 0141 287 0555.

You can also request homelessness assistance on-line HERE

 If you require assistance after 4.45pm Monday to Thursday or 3.55pm on a Friday or weekends and public holidays, then please contact the Emergency Out of Hours Homelessness Service on 0800 838 502.

 You can also visit the Glasgow City Council Homelessness Page HERE

Our Annual Performance Report

This year’s Performance Report can be viewed here on our website. It shows how we delivered against the key Scottish Social Housing Charter outcomes in 2022/23 and compares our performance with that of other social landlords. The report confirms that we continue to perform relatively well but with some areas identified for continuing review and improvement.

The report includes our Service Improvement Action Plan which sets out how we aim to address issues raised by tenants in the Tenant Satisfaction Survey that was carried out in the early summer. Thanks to Tenant Forum members for their earlier feedback on the draft Plan.

If you would like more information about the Report, or the Tenant Forum, please contact your Housing Officer of Jamie Sweet our Community Regeneration Officer.