Support services available for mental health concerns

There is plenty of support available for any concerns about mental health and wellbeing. A website called Heads Up provides a wealth of information about the range of support available in the Glasgow area, please click on the link below to find out more: http://www.headsup.scot/services-and-support/what-support-is-there-for-you/

The Heads Up website also provides helpful information about steps you can take to look after your mental health, and also provides useful facts about the types of mental health conditions that folk may be affected by. To watch videos about real life stories of those affected by mental health conditions, please click on the tab for Read Lives Real Stories.

Level 4 Restrictions

From 26 December, as we are returning to level 4 restrictions, we will only be able to carry out essential repairs. We will return to normal repairs service when restrictions are eased again. Essential repairs are those that affect tenant safety / security of the property. We will continue to undertake gas and electrical safety checks.

Festive opening hours:

Please note that our office will close at 2pm on Christmas Eve and will remain closed until 9am on Wednesday 6th January 2021 (office will still be closed to the public with most staff working remotely). Our emergency repairs line will remain open during the festive break on 0808 202 6565. The Management Committee and staff would like to wish you all a very happy Christmas and new year!

Please give us feedback on our Performance Report 2019/20

Residents would have received a copy of our brief performance report with our winter newsletter. The We would appreciate your feedback on how we reported the information to you as this will be taken into account when producing next year’s report. Please note that this year’s report was shorter than usual due to the timing of the report’s publication and in a bid to keep costs down.

The performance report can viewed by clicking here.

The survey will only take a couple of minutes to complete and your feedback will help us to improve what we do. To complete the survey now, please click here (this will open up a secure new page outside of our website).

Regulator’s Landlord Report for Shettleston HA

We received our seventh landlord report from the Scottish Housing Regulator (SHR), at the end of October. This repot can be accessed by clicking here.

The timing of reporting and receiving the report was delayed due to the pandemic, however, we are very pleased to note that once again the Association has demonstrated good performance against the majority of indicators during 2019/2020.  The Regulator measures the performance of all social landlords in Scotland, in areas including homes and rent, quality and maintenance, neighbourhoods, tenant satisfaction and value for money.  Performance is then set against the Scottish average for each indicator, allowing tenants and others to see how their landlord compared to the Scottish average.

For further information about the Association’s performance, please contact Anne McAlpine, Director of Customer & Community Services on 0141 763 0511.