Covid-19: Letter going out to all residents today

To update people on the Association’s response to the Covid-19 crisis, a letter is being sent out today to all tenants and factored owners. The situation may well change going forward and we will provide further updates on our website and via our Facebook page (www.facebook.com/shettlestonha).

Coronavirus and your benefits: some helpful information from DWP

Universal Credit:

From 18/03/2020 – New claims to Universal Credit will still be made on-line. All follow up appointments will now be done over the telephone via a return call from a member of staff from the Department of Work and Pensions (DWP). Nobody will have to visit the office at any stage of making their new claim, except in exceptional circumstances. If you are unable to make your claim online please telephone the Universal Credit Helpline on 0800 328 5644. Existing Universal Credit claimants can still contact their Work Coach via their online journal or by phone if necessary.

As of 16 March 2020 all routine appointments at Jobcentres have been postponed. Those due to sign-on will be excused from signing. For those already receiving benefits, you will continue to receive your payments and rather than attend the office for appointments, Work Coaches will communicate with you via your on-line journal, the phone, or will simply reschedule appointments for a later date.

Info about attending health assessments:

Please note that face-to-face assessments for all benefits have been suspended for a period of 3 months from 16 March. Assessments for benefits will be carried out by telephone, or by considering medical evidence submitted by post. If you already have an appointment for assessment scheduled you will be contacted to cancel your appointment.

Please keep up to date with changes by visiting the DWP’s website: https://www.gov.uk/government/organisations/department-for-work-pensions

Coronavirus and claiming benefits

You can find some very useful and helpful information about claiming benefits amidst the coronavirus outbreak by clicking here. This page provides information for those in work and not claiming benefits, those claiming benefits, new claimants and for employers. This page is kept updated and provides links to other helpful resources too.

Coronavirus (Covid-19) – Update

Due to the Coronavirus [Covid-19] outbreak, and in line with Scottish Government and NHS advice, the Association is making changes to some of our services, aimed at minimising risk to service users and staff.

Our office has now been closed to the public. For this reason, our drop in surgeries [allocations, welfare rights and Universal Credit] have been suspended until further notice.

We will continue to deliver our services and encourage you to contact us by phone or email. Where it is necessary to see a staff member in person, we will make an appointment for you.

You can contact us by phone:

0141 763 0511

You can contact us by email:

For repairs: repairsteam@shettleston.co.uk

For housing allocations: allocationsteam@shettleston.co.uk

For factoring: factoringteam@shettleston.co.uk

For general enquiries: sha@shettleston.co.uk

As you will appreciate, this is a fast moving situation and we may need to make further changes as we go forward. Please check our website and social media regularly for further service updates.

Coronavirus – please minimise interaction with tradespersons

As we adapt our services to the changing Coronavirus situation to keep our tenants and staff safe, we kindly ask you to minimise interaction with our tradesmen as they carry out work in your home. All tradesmen will show you identification when they visit your home, please check this and once you are satisfied, please leave our tradesmen to carry out their work on their own. Upon completion of the job, the tradesmen will advise you that they have finished and are leaving, and they will see themselves out.


We understand that our tenants would normally interact with our tradesmen but in the interests of reducing the risk of infection to you and to our staff, please keep interaction to a minimum.