A helpline has opened for those at high risk of coronavirus who don’t have existing support or internet access.
If you’re 70+, pregnant, a disabled person, receive the flu jab for medical reasons, or access mental health services, you can call:
📞 0800 111 4000 (9am – 5pm)
https://www.shettleston.co.uk/wp-content/uploads/2019/12/logo-300x91.jpg00Anila Alihttps://www.shettleston.co.uk/wp-content/uploads/2019/12/logo-300x91.jpgAnila Ali2020-04-17 09:13:542020-04-17 09:14:36National helpline for those at greatest risk of Covid-19 with no other support
https://i0.wp.com/www.shettleston.co.uk/wp-content/uploads/2020/04/cas.png?fit=558%2C309&ssl=1309558Anila Alihttps://www.shettleston.co.uk/wp-content/uploads/2019/12/logo-300x91.jpgAnila Ali2020-04-15 14:45:042020-04-15 14:45:07Citizens Advice Scotland still offering advice and support
The Department for Work and Pensions (DWP) is experiencing extremely busy phone lines – please do not call them about your claim, they will call you if needed. Make your claim and any updates to your claim online via your journal, and the DWP will call you as soon as they can if they need to verify your application. The number they call from may appear as 0800, or private/withheld, but to satisfy yourself that the call is genuine, DWP staff will:
– contact the customer via their Universal Credit Journal advising that DWP will be calling soon
– provide the customer with the last three digits of their unique Universal Credit account code/number
– provide the customer with the last three digits/letters of their postcode.
Please avoid calling DWP and use your online journal instead where possible, as they are trying to free up capacity to be able to call claimants.
A new helpline for people in Glasgow seeking support during the Covid-19 crisis has been launched by public and voluntary sector partners. The helpline is for members of the public seeking help, such as food delivery or mental health support, and for charities who need support with offering a service to communities.
The helpline is a partnership between Glasgow Council for the Voluntary Sector (GCVS), Volunteer Glasgow, Glasgow City Council and Glasgow Health and Social Care Partnership. Calls will be answered by staff from all these bodies, and from the Scottish Fire & Rescue Service.
The helpline has three main aims;
Helping people in need: Putting those who need help and support, in touch with a charity or community group in their area
Volunteers: Connecting people who want to volunteer with organisations and groups that are looking for extra help
Advice for charities and community organisations:Providing expert advice on the practical issues they face during the Covid-19 crisis, such as advice on HR, using digital methods of communication and accessing funding.
Contacting the Helpline
The new helpline has been set up to act as a single point of contact for anyone seeking or offering help. The helpline is currently open Monday to Friday, 9 am – 5 pm and can be contacted by:
If you would like advice or help with an energy issue in an Association property, please call our reception on 763 0511.
The current crisis may mean that some of you are worried about energy supply and bills. To assist you, we have put together some useful advice, including details of how to contact the big energy suppliers and how to access information about your supplier.
The government has agreed new emergency measures with the energy industry to protect the energy supply of those most in need during the disruption caused by COVID-19.
Customers with pre-payment meters who may not be able to add credit can speak to their supplier about options to keep them supplied. This will benefit over 4 million customers. This could include nominating a third party for credit top ups, having a discretionary fund added to their credit, or being sent a pre-loaded top up card so that their supply is not interrupted.
During these challenging times, energy suppliers are advising Pay As You Go customers to top up their meters with more credit than usual, if possible. If you are having to self-isolate, the suppliers are asking that a family or friend top up for you, alternatively, you can contact your supplier if there is no one that can assist you.
In general, any energy customer in financial distress will also be supported by their supplier, which could include debt repayments and bill payments being reassessed, reduced or paused where necessary, while disconnection of credit meters will be completely suspended.
All suppliers are asking customers to register for an online account if they don’t already have one, and to visit their website for non-urgent issues. You are advised to only contact your supplier by phone if there is an emergency e.g. a loss of supply or you are struggling financially. You can contact your supplier using the details below: