The Department for Work and Pensions (DWP) is experiencing extremely busy phone lines – please do not call them about your claim, they will call you if needed. Make your claim and any updates to your claim online via your journal, and the DWP will call you as soon as they can if they need to verify your application. The number they call from may appear as 0800, or private/withheld, but to satisfy yourself that the call is genuine, DWP staff will:
– contact the customer via their Universal Credit Journal advising that DWP will be calling soon
– provide the customer with the last three digits of their unique Universal Credit account code/number
– provide the customer with the last three digits/letters of their postcode.
Please avoid calling DWP and use your online journal instead where possible, as they are trying to free up capacity to be able to call claimants.
A new helpline for people in Glasgow seeking support during the Covid-19 crisis has been launched by public and voluntary sector partners. The helpline is for members of the public seeking help, such as food delivery or mental health support, and for charities who need support with offering a service to communities.
The helpline is a partnership between Glasgow Council for the Voluntary Sector (GCVS), Volunteer Glasgow, Glasgow City Council and Glasgow Health and Social Care Partnership. Calls will be answered by staff from all these bodies, and from the Scottish Fire & Rescue Service.
The helpline has three main aims;
Helping people in need: Putting those who need help and support, in touch with a charity or community group in their area
Volunteers: Connecting people who want to volunteer with organisations and groups that are looking for extra help
Advice for charities and community organisations:Providing expert advice on the practical issues they face during the Covid-19 crisis, such as advice on HR, using digital methods of communication and accessing funding.
Contacting the Helpline
The new helpline has been set up to act as a single point of contact for anyone seeking or offering help. The helpline is currently open Monday to Friday, 9 am – 5 pm and can be contacted by:
If you would like advice or help with an energy issue in an Association property, please call our reception on 763 0511.
The current crisis may mean that some of you are worried about energy supply and bills. To assist you, we have put together some useful advice, including details of how to contact the big energy suppliers and how to access information about your supplier.
The government has agreed new emergency measures with the energy industry to protect the energy supply of those most in need during the disruption caused by COVID-19.
Customers with pre-payment meters who may not be able to add credit can speak to their supplier about options to keep them supplied. This will benefit over 4 million customers. This could include nominating a third party for credit top ups, having a discretionary fund added to their credit, or being sent a pre-loaded top up card so that their supply is not interrupted.
During these challenging times, energy suppliers are advising Pay As You Go customers to top up their meters with more credit than usual, if possible. If you are having to self-isolate, the suppliers are asking that a family or friend top up for you, alternatively, you can contact your supplier if there is no one that can assist you.
In general, any energy customer in financial distress will also be supported by their supplier, which could include debt repayments and bill payments being reassessed, reduced or paused where necessary, while disconnection of credit meters will be completely suspended.
All suppliers are asking customers to register for an online account if they don’t already have one, and to visit their website for non-urgent issues. You are advised to only contact your supplier by phone if there is an emergency e.g. a loss of supply or you are struggling financially. You can contact your supplier using the details below:
In the interests of public health and hygiene, we have reviewed our earlier decision to temporarily put a stop to our environmental services and these will resume from Monday 6th April, with some important changes to how the services will be delivered. We feel that during these challenging times, it is important that we continue to disinfect our common areas to try and help reduce the spread of coronavirus. It is also important that our common areas and environment are kept clean and clear of refuse in order to prevent fire hazard and to control pests.
Our environmental services include close cleaning, back-court maintenance and bulk pull-out and grass-cutting/landscaping. These services will resume according to the usual timetables, as far as possible. Needless to say, the health and safety of our staff and residents is of paramount importance and we have assessed the risks associated with this work and taken steps to minimise the risk of cross contamination between staff members and residents during service delivery. Upkeep’s staff will carry out their duties in accordance with industry best practice for health and safety and Government guidance, with all staff provided with appropriate Personal Protective Equipment and strict social distancing rules adhered to at all times. The extra health and safety measures taken include the following:
Staff will arrive on-site separately and will follow staggered start times to prevent any cross contamination. Staff will work on the same street for safety reasons but will adhere to rules for social distancing.
During close cleaning, the first operative will press all buzzers to advise residents that they are cleaning the close, reminding them to stay within their homes as far as possible while cleaning takes place.
Signs will be placed at close entrances to advise that close cleaning is in progress and that access is prohibited during this time.
Cleaning will focus on the cleaning and disinfection of areas such as bannisters and intercoms to help restrict the spread of the virus.
Residents are asked not to engage with our staff in any circumstancesduring these operations.
We understand that some residents may have questions or concerns about our environmental services resuming, please do not hesitate to contact the Association on 763 0511 to discuss. We will continue to monitor and review our environmental services as the current situation develops, and we would welcome your feedback on our services during these difficult times, so please do get in touch to share your views.
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Association staff have been busy contacting older tenants and others that we know are in the ‘at risk’ category for Coronavirus. We want to make sure that everybody has somebody to help out – for food or medicine supplies or even just a friendly chat to keep spirits up. If you or anybody you know could do with some help at the present time, please give us a call. Although our office is shut, staff are working from home and there’s plenty we are still able to do to help. Call us on 763 0511 or email email@example.com
https://www.shettleston.co.uk/wp-content/uploads/2019/12/logo-300x91.jpg00Anila Alihttps://www.shettleston.co.uk/wp-content/uploads/2019/12/logo-300x91.jpgAnila Ali2020-04-03 13:17:232020-04-03 13:17:49We are here to help our residents
Shettleston Housing Association Ltd is a Registered Scottish Charity, No. SC036687. Registered with the Scottish Housing Regulator under the Housing (Scotland) Act 2010, No. 183. Registered under the Co-operative and Community Benefits Act 2014, Registered No. SP1884RS. Property Factor Registered No. PF000226. Authorised by the Financial Conduct Authority, No. FRN730115