What if I’m unhappy with how my application has been processed?

We would like to think that we can answer your queries in the most helpful and respectful way we can but understand there may be times you have concerns.  You can contact us through our website at https://www.shettleston.co.uk/contact-us or call us on 0141 763 0511 if you want to discuss something further.

As a Registered Social Landlord, we are subject to legal requirements and regulatory guidance so if you’re still unhappy, we have a formal complaints procedure which has ultimate recourse to the Scottish Public Services Ombudsman. A copy of our complaints leaflet accessed here – https://www.shettleston.co.uk/documents/leaflets/complaints-leaflet-2018-latest/ .