Repairs and Maintenance

Report a repair

To report a repair during office hours call: 0808 202 6565

At other times call: 0808 202 6565 (you will be prompted to press 1 and will then be passed through to our emergency repairs provider).

Factored owners will be charged for repairs as per our factoring Terms and Conditions of service, please contact our factoring team for more information about this.

Gas and electricity

If you smell gas…

  1. DO NOT turn electric switches on or off
  2. DO NOT smoke or use a naked flame
  3. DO turn off the gas supply at the meter
  4. DO open doors and windows to get rid of the gas
  5. Phone TRANSCO on 0800 111999 BUT DO NOT use the phone in your home if that is where the smell is

What do I do if I lose power or the lights go out?

Check to see if your neighbours are also affected. If so, call Scottish Power on 0845 2 700 700.

If the fault is in your home only:

  • Check that your power card or meter is in credit
  • Check your trip switches.

Can I change my gas or electricity supplier?

Yes, by contacting your preferred supplier.

What if I want to change my meter?

If you wish to have a power card instead of electricity meter or a Quantum meter instead of a standard gas one, you should contact your supplier. Or if you want a pre-paid system removed and a standard meter fitted you should also arrange this with the supplier.

Pests and vermin

Pest problems can be a risk to your health and safety and so, as a householder, it is important that you recognise problems and know what to do if your home is affected.

The most common household pests are:

  • Mice and rats – you may see signs of gnawing, tracks or droppings.
  • Bees and wasps – they often build their nests in the eaves of buildings, under windowsills,
    in openings in exterior walls or chimneys.
  • Beetles – there are many different types but the most common household beetle is attracted to stored food such as flour, cereal, pasta, dried pet food, spices etc. They are most likely to appear when these foodstuffs go unused for long periods.
  • Fleas – these parasites feed on blood of people and pets. They are very small and you may only notice them by the small itchy red spots they leave on the skin.

What should I do?

The Association is not responsible for dealing with pest problems so you should contact Glasgow City Council’s Pest Control Department on 0141 287 9700.

How do I prevent pest problems?

Mice and rats will be deterred if you keep all refuse and food storage areas clean and keep food in sealed containers. You can set traps or put down poison but these can be dangerous and you must follow the instructions provided, especially if you have small children.

Beetles can be prevented if you make sure food is properly stored and throw out anything that is past its sell-by date or that you have not used for a while. Experience has shown us that the accumulation of food debris behind cookers and food preparation areas are the main cause of beetle infestation and the simple task of thoroughly cleaning these areas will get rid of the problem. Insect sprays are widely available but again make sure you follow the maker’s instructions. Always keep pets clean and get advice from a vet if you think your animal may have picked up fleas.

Handy tips

No power?

Open the cover on your consumer unit (usually next to the meter in the hall cupboard) and check that the the trip switches are in the ON position.

If the power goes on again, it is likely to be caused by a faulty appliance. Unplug all appliances, reset the trip switch and plug the appliances in one at a time until the switch trips again. You will then know which is the problem appliance.

Remember a total loss of power may be a power cut so check whether your neighbours have lost power as well and if this is the case contact Scottish Power on 0845 2700 700.

Blocked toilet?

If the bowl is already full, remove some of the water into a bucket first . Use a plunger or toilet brush wrapped in a plastic bag. Push to the bottom of the pan and pump up and down vigorously about a dozen times. This creates a vacuum that may shift the blockage.

Smoke Detectors

Test your smoke detector weekly, press and hold the button for a few seconds. The alarm should sound. If there is no sound try cleaning the detector with a vacuum cleaner nozzle. If there is still no sound, you may need a repair or replacement.

If the battery in the detector gets low an alarm may sound every few minutes or so and you should change the battery.