Repairs & Maintenance
Appealing a recharge
If you feel you have been charged for works unfairly you can appeal our decision within 28 days of the invoice. An appeal against a recharge will be treated as a Stage 1 Complaint and will be responded to within 5 working days.
Shettleston Housing operates a Rechargeable Repair Policy, the purpose of which is to ensure only appropriate repair and maintenance costs are being met by the Association and to minimise the impact on the Association’s rental income from the cost of repairs and maintenance works that are the responsibility of tenants or former tenants.
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Helen McGregor House
65 Pettigrew Street
GLASGOW, G32 7XR
Opening Hours:
Mon – Fri: 9:00 am – 5:00 pm
Closed between 1:00 pm – 2:00 pm
Please note that all calls are recorded for training and monitoring purposes.
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About us
Shettleston Housing Association Ltd is a registered Scottish Charity, no. SC036687. Registered with the Scottish Housing Regulator under the Housing (Scotland) Act 2010, No. 183. Registered under the Co-operative and Community Benefits Act 2014, no. SP1884RS. Property Factor Registered, no. PF000226. Authorised by the Financial Conduct Authority, No. FRN730115. Letting Agent Registration number, LARN1907017. VAT Number GB873630609.
East End Housing Development Company Limited, is a registered company in Scotland, No. SC293302, and is a wholly-owned subsidiary of Shettleston Housing Association Limited. Scottish Landlord Registration number 305091/260/27591.
