Damp & Mould
If you have any concerns about dampness or mould in your home report these to us straight away. Early reporting can prevent worsening conditions and protect your health. Early warning signs include mould patches, musty smells, or persistent condensation.
What to expect when you call us:
- We will ask about the location and scale of the problem; whether there has been water ingress; if your heating is working; whether window vents are open.
- We will gather information about those who live in your home – whether anyone has existing health issues that may be affected.
- We will arrange a suitable time to inspect your property, usually within the next 3 working days.
- Following inspection we will let you know what action, if any, we will take to treat any areas of damp our mould.
- If works are required we will arrange to have these carried out as quickly as possible. For significant issues we will aim to start works within 5 working days.
- For more routine works we will aim to have these completed within 10 working days.
- Where appropriate we will provide advice / guidance on steps you can take to manage moisture levels in your home. This may include assistance with the most efficient use of heating controls.
- We will contact you to arrange a return visit a minimum of 6 weeks after any works are completed to assess the effectiveness of any treatments.
