Tenancy Sustainment and Retirement Housing Service

This service is provided for all Retirement Housing tenants and any other tenants that require assistance to maintain their tenancies. The assistance provided with this service includes:

Providing one to one tailored support that allows tenants to stay in their homes for as long as possible
Arranging support and refer tenants to other agencies that can provide help and advice on mental health and well-being.
Practical assistance with referrals to G-heat regarding fuel bills or setting up an energy account.
Updating tenants on the latest government funding and assisting with applications.
Reporting of repairs
Checking smoke alarm
Checking Cordia alarm ( where applicable)
Arranging fire home safety visits
Completing fire safety checks
Home visits to those wishing to apply for Retirement Housing (to give advice on the service)
Assisting individuals to make arrangements to move into properties- possibly making referrals for removals, decorators etc.
Advising on how to read meters arrange new bills, transferring of phone line, council tax, utility bills, Virgin/ Sky TV/ Broadband etc.
Making a referral for a Cordia alarm to be installed/ possible additional equipment
Arranging for paperwork to be sent to Cordia
Updating Cordia about any changes
Advising on how to use heating
Advising on how to use aids/ adaptations
Assisting to arrange direct debits
Assisting to arrange welfare right appointments/ visits
Working in partnership with tenancy sustainment teams
Making referrals to social work/occupational health, GP, District Nurses
Arranging gas service visits
Advising of what activities/health initiatives going on within community venues
Assistance dealing with any antisocial behaviour
Advising on how to make a complaint
Referrals to the community connector services.