Allocations Policy [Draft] – April 2025

Introduction

Shettleston Housing Association are committed to allocating our properties in a fair, consistent and transparent way.

After consideration we have decided to consider changing our Allocation Policy from a Points Based system to a Banding system. Whilst this means that there are some significant changes to our Allocation Policy, we have outlined some key aspects in our following questions

  1. Changing from a Points Based system to a Banding system.
  2. The introduction of clear information on potential suspensions and the reasons for these.
  3. Clear timescales and guidance provided for appeals and complaints.

Please note as we are still in the consultation period, we are not able to give advice on individual applications. You will be notified in due course on what these changes mean to your application.

Have your say

We are currently running a consultation on our new draft Allocation Policy, and we would welcome your views on the proposed changes.

Complete the consultation

Helen McGregor House
65 Pettigrew Street
GLASGOW, G32 7XR

Opening Hours:

Mon – Thurs: 9:00 am – 5:00 pm

Fri: 9:00 am – 4:00 pm

Please note that all calls are recorded for training and monitoring purposes.

About us

Shettleston Housing Association Ltd is a registered Scottish Charity, no. SC036687. Registered with the Scottish Housing Regulator under the Housing (Scotland) Act 2010, No. 183. Registered under the Co-operative and Community Benefits Act 2014, no. SP1884RS. Property Factor Registered, no. PF000226. Authorised by the Financial Conduct Authority, No. FRN730115. Letting Agent Registration number, LARN1907017. VAT Number GB873630609.


East End Housing Development Company Limited, is a registered company in Scotland, No. SC293302, and is a wholly-owned subsidiary of Shettleston Housing Association Limited. Scottish Landlord Registration number 305091/260/27591.

Shettleston Housing Association Ltd © 2026. All Rights Reserved.

STATEMENT

In response to recent social media commentary on housing allocations, we are always happy to listen to and discuss any concerns our tenants might have about any aspect of our work, and we will respond openly through the normal channels.

As a community controlled organisation, the views and needs of local people are at the heart of what we do and we welcome feedback from all in our community. We have no information about the group that has organised recent demonstrations and have not received a request for a meeting with them. Due to the uncertainty around the nature of the protest today, and in the interest of public safety, we took the decision to close our office.

Demand for our homes far exceeds the number of properties available. Through our lettings, we aim to meet a range of housing needs while operating within the requirements of Scottish Government legislation, including that relative to homelessness.

We will continue to consult with our tenants on how we let our homes on the basis of our Housing Allocations Policy.

We are in the process of changing systems

Our team are still on hand to answer any queries or concerns. 

However, our team only have limited access to information while our system changeover takes place. As a result, unless your query is urgent, you may be asked to call back at another time. 

If you are applying for a home, our waiting list is currently closed but will re-open soon.

Glasgow Fair Weekend

Our office is closed Friday, 18th July and
Monday, 21st July for Glasgow Fair weekend.

We will re-open at 9 am on Tuesday, 22nd July.

For any urgent repairs, please call 0808 202 6565.