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Factored owners will be charged for repairs as per our factoring Terms and Conditions of service. For further information, please contact us.
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24 hour helplines
Scottish Power Emergencies:
0845 2 700 700
ALL SERVICES ARE 24 HOURS
Including for emergency and non-emergency repairs.
If you smell gas…
- DO NOT turn electric switches on or off
- DO NOT smoke or use a naked flame
- DO turn off the gas supply at the meter
- DO open doors and windows to get rid of the gas
- Phone the National Gas Emergency line on 0800 111 999 BUT DO NOT use the phone in your home if that is where the smell is.
If there is a loss of power…
Check to see if your neighbours are also affected. If so, call Scottish Power.
No power?
Open the cover on your consumer unit (usually next to the meter in the hall cupboard) and check that the the trip switches are in the ON position.
If the power goes on again, it is likely to be caused by a faulty appliance. Unplug all appliances, reset the trip switch and plug the appliances in one at a time until the switch trips again. You will then know which is the problem appliance.
Remember a total loss of power may be a power cut so check whether your neighbours have lost power as well and if this is the case contact Scottish Power on 0845 2700 700.
Blocked toilet?
If the bowl is already full, remove some of the water into a bucket first . Use a plunger or toilet brush wrapped in a plastic bag. Push to the bottom of the pan and pump up and down vigorously about a dozen times. This creates a vacuum that may shift the blockage.
Smoke Detectors
Test your smoke detector weekly, press and hold the button for a few seconds. The alarm should sound. If there is no sound try cleaning the detector with a vacuum cleaner nozzle. If there is still no sound, you may need a repair or replacement.
If the battery in the detector gets low an alarm may sound every few minutes or so and you should change the battery.
What do I do if I lose power or the lights go out?
Check to see if your neighbours are also affected. If so, call Scottish Power on 0845 2 700 700.
If the fault is in your home only:
- Check that your power card or meter is in credit.
- Check your trip switches.
Can I change my gas or electricity supplier?
Yes, by contacting your preferred supplier.
What if I want to change my meter?
If you wish to have a power card instead of electricity meter or a Quantum meter instead of a standard gas one, you should contact your supplier. Or if you want a pre-paid system removed and a standard meter fitted you should also arrange this with the supplier.
Pests and vermin
The Association is not responsible for dealing with pest problems. You need to contact Glasgow City Council’s Pest Control Department on 0141 287 1059, or you can report this online.
Pest problems can be a risk to your health and safety and so, as a householder, it is important that you recognise problems and know what to do if your home is affected. The most common household pests are:
- Mice and rats – you may see signs of gnawing, tracks or droppings.
- Bees and wasps – they often build their nests in the eaves of buildings, under windowsills,
in openings in exterior walls or chimneys. - Beetles – there are many different types but the most common household beetle is attracted to stored food such as flour, cereal, pasta, dried pet food, spices etc. They are most likely to appear when these foodstuffs go unused for long periods.
- Fleas – these parasites feed on blood of people and pets. They are very small and you may only notice them by the small itchy red spots they leave on the skin.
Can the Association do anything to help?
If you notice pests in common areas, such as bin stores, contact us. We can give you advice and help to get rid of the problem in your own home with your assistance and provide help after the infestation has been dealt with. For example, we may be able to block up holes in skirting boards or kitchen units to stop mice from coming back in.
In cases of serious infestation we may be served with a notice under the Prevention of Damage by Pests Act 1949. In these cases we are legally obliged to take steps to get rid of the pests and repair any damage they have caused.
How do I prevent pest problems?
Mice and rats will be deterred if you keep all refuse and food storage areas clean and keep food in sealed containers. You can set traps or put down poison but these can be dangerous and you must follow the instructions provided, especially if you have small children.
Beetles can be prevented if you make sure food is properly stored and throw out anything that is past its sell-by date or that you have not used for a while. Experience has shown us that the accumulation of food debris behind cookers and food preparation areas are the main cause of beetle infestation and the simple task of thoroughly cleaning these areas will get rid of the problem. Insect sprays are widely available but again make sure you follow the maker’s instructions. Always keep pets clean and get advice from a vet if you think your animal may have picked up fleas.
Connect With Us
Helen McGregor House
65 Pettigrew Street
GLASGOW, G32 7XR
Opening Hours:
Mon – Fri: 9:00 am – 5:00 pm
Closed between 1:00 pm – 2:00 pm
Please note that all calls are recorded for training and monitoring purposes.
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About us
Shettleston Housing Association Ltd is a registered Scottish Charity, no. SC036687. Registered with the Scottish Housing Regulator under the Housing (Scotland) Act 2010, No. 183. Registered under the Co-operative and Community Benefits Act 2014, no. SP1884RS. Property Factor Registered, no. PF000226. Authorised by the Financial Conduct Authority, No. FRN730115. Letting Agent Registration number, LARN1907017. VAT Number GB873630609.
East End Housing Development Company Limited, is a registered company in Scotland, No. SC293302, and is a wholly-owned subsidiary of Shettleston Housing Association Limited. Scottish Landlord Registration number 305091/260/27591.
