About our repairs service
Shettleston Housing Association aims to provide excellent and customer-focused repairs and maintenance services to our tenants. Our tenancy agreement details the range of repairs the Association is responsible for, which are funded through rental income. The tenancy agreement also sets out tenants’ responsibilities to look after the home and to pay for items that are the result of their damage or misuse, beyond fair wear and tear.
What am I responsible for?
Before you report a repair, check it's not your responsibility first. This avoids unexpected charges.
When is a repair urgent?
Not sure whether your repair is urgent, routine or an emergency? Check our guide first.
What type of repair are you reporting?
On most occasions we rely on you to tell us if there is a problem in your house although we do carry out regular inspections to pick up repairs in common areas.
Routine Repairs
For repairs that are neither urgent or an emergency, and are not planned cyclical works.
ContinueUrgent Repairs
For issues that affect normal occupation or use of a property if left unattended.
ContinueEmergency Repairs
These are issues that seriously affect your home or pose a danger to anyone.
ContinueRechargeable Repairs Policy
Our policy ensures only appropriate repairs and maintenance costs are being met by the Association.
Read the policyAppeal a Recharge
If you feel you have been charged for works unfairly you can appeal our decision within 28 days.
Appeal a rechargeNo power?
Open the cover on your consumer unit (usually next to the meter in the hall cupboard) and check that the the trip switches are in the ON position.
If the power goes on again, it is likely to be caused by a faulty appliance. Unplug all appliances, reset the trip switch and plug the appliances in one at a time until the switch trips again. You will then know which is the problem appliance.
Remember a total loss of power may be a power cut so check whether your neighbours have lost power as well and if this is the case contact Scottish Power on 0845 2700 700.
Blocked toilet?
If the bowl is already full, remove some of the water into a bucket first . Use a plunger or toilet brush wrapped in a plastic bag. Push to the bottom of the pan and pump up and down vigorously about a dozen times. This creates a vacuum that may shift the blockage.
Smoke Detectors
Test your smoke detector weekly, press and hold the button for a few seconds. The alarm should sound. If there is no sound try cleaning the detector with a vacuum cleaner nozzle. If there is still no sound, you may need a repair or replacement.
If the battery in the detector gets low an alarm may sound every few minutes or so and you should contact us.
How many sets of keys should I have?
When you sign your Tenancy Agreement you will get two full sets of house keys. You may also get keys for common areas such as bin stores or bike sheds. If you do not think you have been given all the keys you should have, please contact your Housing Officer.
Does the Association keep keys?
Not for your house or flat. We may have copies of keys for common areas, such as those needed to get into stair cupboards and attic spaces.
What if my keys are stolen?
If you have lost one set of keys, take the other set to get copies made. You will have to pay for this yourself. In some cases the keys are security keys and cannot be copied at high street shops. If this is the case, contact us and we will advise you how to get a replacement key.
If your keys have been stolen, report it to the police and get a joiner or locksmith to change your locks. You will have to pay for this yourself.
If you are locked out call a joiner or locksmith to force entry to the door. You will have to pay for this yourself and also for any damage caused to the door or surrounds. If you do not have the money on you to get the work done privately, contact us. We will send a joiner when one is available and you will be sent a bill at a later date. If we are called out outside of office hours there will be a fee charged.
Can I get extra keys cut?
Yes. We recommend that you keep a spare set of keys with someone you trust who lives nearby in case you lose yours or get locked out. If you want to get spare keys cut at your own expense you can. Some keys may be cut at local shops but others are security keys and you will need a letter from us. If you are not sure which type of key it is, please contact us.
What about when I move out?
You must hand back all sets of keys that you have. We will expect a minimum of two sets to be returned. They must be returned on or before the last day of your tenancy. You may be charged the cost of a forced entry and lock change if you do not return them on time.
REMEMBER: IT IS YOUR RESPONSIBILITY TO LOOK AFTER THE KEYS THAT WE GIVE YOU.
If you smell gas…
- DO NOT turn electric switches on or off
- DO NOT smoke or use a naked flame
- DO turn off the gas supply at the meter
- DO open doors and windows to get rid of the gas
- Phone National Gas Emergency on 0800 111999 BUT DO NOT use the phone in your home if that is where the smell is
What do I do if I lose power or the lights go out?
Check to see if your neighbours are also affected. If so, call Scottish Power on 0845 2 700 700.
If the fault is in your home only:
- Check that your power card or meter is in credit
- Check your trip switches. If you are not sure where they are or how to check them, contact our maintenance team
- If the fault does not seem to be with one of your own appliances, please contact our maintenance team
What do I do if my gas fire or boiler is not working?
- Check that you still have credit
- Check that your pilot light is lit
- Check if the appliance belongs to SHA
- If you have credit and there is no problem with the pilot light, report the problem to us.
We will service your gas appliances every 12 months but you should arrange a service for any gas appliances which we did not provide for you. Please refer to our Gas Safety Policy.
Annual Gas Servicing
The Association carries out an annual gas service and safety check in your home to ensure that we comply with the Gas Safety Regulations and to keep you safe. We will write to you ahead of the due service date to make arrangements for our service engineers to get access to your home and we will check that your smoke or carbon monoxide detector is working properly also.
New Tenants
Take meter readings as soon as you enter the property. Contact the gas and electricity suppliers to let them know that you have just moved in and give them the readings:
- Scottish Power is 0345 2 700 700
- Scottish Gas is 0330 100 0056
If you are not sure who supplies the gas or electricity, contact EMPAS on 0870 608 1524 (gas) or 0870 608 1524 (electricity). If you are not sure who supplies the gas, contact TRANSCO on 0131 559 6000.
Can I change my gas or electricity supplier?
Yes, by contacting your preferred supplier.
What if I want to change my meter?
If you wish to have a power card instead of electricity meter or a Quantum meter instead of a standard gas one, you should contact your supplier. Or if you want a pre-paid system removed and a standard meter fitted you should also arrange this with the supplier.
Pests and vermin
The Association is not responsible for dealing with pest problems. You need to contact Glasgow City Council’s Pest Control Department on 0141 287 1059, or you can report this online.
Pest problems can be a risk to your health and safety and so, as a householder, it is important that you recognise problems and know what to do if your home is affected. The most common household pests are:
- Mice and rats – you may see signs of gnawing, tracks or droppings.
- Bees and wasps – they often build their nests in the eaves of buildings, under windowsills,
in openings in exterior walls or chimneys. - Beetles – there are many different types but the most common household beetle is attracted to stored food such as flour, cereal, pasta, dried pet food, spices etc. They are most likely to appear when these foodstuffs go unused for long periods.
- Fleas – these parasites feed on blood of people and pets. They are very small and you may only notice them by the small itchy red spots they leave on the skin.
Can the Association do anything to help?
If you notice pests in common areas, such as bin stores, contact us. We can give you advice and help to get rid of the problem in your own home with your assistance and provide help after the infestation has been dealt with. For example, we may be able to block up holes in skirting boards or kitchen units to stop mice from coming back in.
In cases of serious infestation we may be served with a notice under the Prevention of Damage by Pests Act 1949. In these cases we are legally obliged to take steps to get rid of the pests and repair any damage they have caused.
How do I prevent pest problems?
Mice and rats will be deterred if you keep all refuse and food storage areas clean and keep food in sealed containers. You can set traps or put down poison but these can be dangerous and you must follow the instructions provided, especially if you have small children.
Beetles can be prevented if you make sure food is properly stored and throw out anything that is past its sell-by date or that you have not used for a while. Experience has shown us that the accumulation of food debris behind cookers and food preparation areas are the main cause of beetle infestation and the simple task of thoroughly cleaning these areas will get rid of the problem. Insect sprays are widely available but again make sure you follow the maker’s instructions. Always keep pets clean and get advice from a vet if you think your animal may have picked up fleas.
Connect With Us
Helen McGregor House
65 Pettigrew Street
GLASGOW, G32 7XR
Opening Hours:
Mon – Fri: 9:00 am – 5:00 pm
Closed between 1:00 pm – 2:00 pm
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About us
Shettleston Housing Association Ltd is a registered Scottish Charity, no. SC036687.
Registered with the Scottish Housing Regulator under the Housing (Scotland) Act 2010, No. 183. Registered under the Co-operative and Community Benefits Act 2014, no. SP1884RS. Property Factor Registered, no. PF000226. Authorised by the Financial Conduct Authority, No. FRN730115.
VAT Number GB873630609.
