Speak to our
Energy Adviser
Make a free appointment with our energy advisor.
Call us Monday - Friday:
0141 763 0511
Support & Advice
Do you need energy advice?
Our Energy Adviser is here to help you. Appointments are available between our office and Tollcross Housing Association's office. This is a free service for all tenants and factored owners.
The Energy Adviser will provide a wide range of advice and can help you with:
- Energy debt
- Capped supply
- Billing and metering issues
- Communicating with your supplier
- Saving money on your energy bills
- Understanding your heating system
- Dealing with condensation and dampness
Frequently asked questions
Who can use our Energy Adviser?
Our service is available free of charge to:
- Tenants of Shettleston Housing Association
- People whose home is factored by Shettleston Housing Association
- People living within the Shettleston Housing Association area
How do I get advice and/or make an appointment with our Energy Adviser?
Advice can be delivered via:
- Telephone
- In-person appoints at our office
- At the Shettleston Hub, 981 Shettleston Road, Glasgow, G32 7LN
- Home visits
Call our office on 0141 763 0511 to talk to us and/or to make an appointment.
What should I do if I have just moved in to a property?
Take meter readings from the old property and call your supplier to let them know you are moving and let them know your forwarding address for your final bill. Make sure you take a note of meter reads once you have the keys to your new home. Then register with your supplier and let them know your start meter reads.
If your new home has PAYG meters, don’t use the existing keys/cards as the meter may need a reset. You can get new cards/keys at any PayPoint shop or from our energy adviser. If you think your new PAYG meters have existing debts, please get in touch for further advice or contact your supplier directly. Remember even if you haven’t moved into your property some suppliers charge daily standing charges which normally cost around 26p per meter per day.
Who is the best supplier?
There is many suppliers in the market now. It is best to try a tariff comparison to find out how much of a saving you might make. Also, consider their customer service practices, you can read reviews or listen out on the news for any updates. Suppliers often receive fines, if they haven’t delivered a good standard of customer service.
What is the cheapest tariff?
Suppliers change their tariffs continuously, therefore it is best to get up to date information from the supplier’s website or use a tariff comparison website. You will need your annual consumption, which you can find from your energy bill or by calling your supplier with an up to date meter reading
Are Pay As You Go (PAYG) meters more expensive than dry meters?
No. Some people find a PAYG meter better, as it’s easier to budget and keep out of debt. Tariffs for PAYG are more competitive with some suppliers also offer dual fuel discounts regardless of meters.
What is the extra assistance register?
All suppliers will normally ask if you have any long term medical conditions or reasons for extra assistance. Basically if there is a power cut or supply interruption, your supplier will get in touch with you if you are on this extra assistance register.
What incentives or help is available?
Warm Home Discount. This is a one off payment to eligible customers which goes directly into their electricity account Affordable Warmth Dividend, this is a payment of £100 to any Glasgow residents aged 80 years or more. There hasn’t been confirmation if this is open this year.
Is there help for home owners?
Home owners can call Home Energy Scotland or visit their website for up to date information on grants and incentives.
Call free on: 0808 808 2282
Website: www.homeenergyscotland.org
Meet our team
Please contact us to make an appointment with one of our advisers.
Contact your energy supplier
Below are the contact details of the main energy suppliers.
Resources
We have a range of forms and documents that you can download.
Connect With Us
Helen McGregor House
65 Pettigrew Street
GLASGOW, G32 7XR
Opening Hours:
Mon – Fri: 9:00 am – 5:00 pm
Closed between 1:00 pm – 2:00 pm
Service Request
Useful Links
About us
Shettleston Housing Association Ltd is a registered Scottish Charity, no. SC036687.
Registered with the Scottish Housing Regulator under the Housing (Scotland) Act 2010, No. 183. Registered under the Co-operative and Community Benefits Act 2014, no. SP1884RS. Property Factor Registered, no. PF000226. Authorised by the Financial Conduct Authority, No. FRN730115.
VAT Number GB873630609.
