Explore Factoring
Our service to you
The Association offers a factoring service to owners within tenements and estates in its area and this page sets out the key elements of the service.
Owners have a responsibility to keep their property and its common parts maintained, information on this can be found in your Title for the property. This also obliges owners where a factoring service is provided, to pay for common repairs and, to pay any management fees. When a property is sold, the new owner takes over responsibility for maintaining the property and paying for the factoring service.
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The Association offers a factoring service to owners within tenements and estates in its area and this page sets out the key elements of the service. Full details can be found on our Written Statement of Services (WSS) which is effective from 1 July 2026 and available opposite.Â
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The Association also provides close cleaning and backcourt caretaking services in addition to its reactive and cyclical repairs service.Â
Buildings Insurance Policy
1 April 2025
Factoring Management Fee Consultation 2025/26
27 January 2025
Factoring Rates
1 April 2025
Factoring Terms and Conditions
11 September 2024
Written Statement of Services
14 April 2026
Buildings Insurance
As part of our factoring terms and conditions, the Association is responsible for ensuring that the building is adequately insured. We request those that have not provided us with a copy of their insurance that they do so. Alternatively, if you wish to join the Association’s block policy, please contact the factoring team on 0141 763 0511 or send an email to factoringteam@shettleston.co.uk.
If you have joined our block policy and wish to make a claim, please contact Protector Insurance on 0161 274 9077.
Management Fee
The Association charges a management fee to all owners in tenement closes or blocks who receive the factoring service. This charge covers the administrative cost of providing the service, including our quarterly billing service, periodic property inspection and owners’ meetings.
Additional administration costs
Owners who do not live in tenement blocks are not subject to the full Management Charge but are charged an administration fee on top of each individual service their receive.
Full details of the fees are set out in the Factoring Terms and Conditions, and Charges Sheet.
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Helen McGregor House
65 Pettigrew Street
GLASGOW, G32 7XR
Opening Hours:
Mon – Thurs: 9:00 am – 5:00 pm
Fri: 9:00 am – 4:00 pm
Please note that all calls are recorded for training and monitoring purposes.
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About us
Shettleston Housing Association Ltd is a registered Scottish Charity, no. SC036687. Registered with the Scottish Housing Regulator under the Housing (Scotland) Act 2010, No. 183. Registered under the Co-operative and Community Benefits Act 2014, no. SP1884RS. Property Factor Registered, no. PF000226. Authorised by the Financial Conduct Authority, No. FRN730115. Letting Agent Registration number, LARN1907017. VAT Number GB873630609.
East End Housing Development Company Limited, is a registered company in Scotland, No. SC293302, and is a wholly-owned subsidiary of Shettleston Housing Association Limited. Scottish Landlord Registration number 305091/260/27591.
