We are committed to providing excellent customer service but from time to time our customers express their dissatisfaction with our services. We have a Complaints Handling Procedure and are fully committed to trying to capture and respond to all expressions of dissatisfaction and lessons learned from that. The purpose of this report is to provide information about complaints recorded and the lessons learned from them.
In response to recent social media commentary on housing allocations, we are always happy to listen to and discuss any concerns our tenants might have about any aspect of our work, and we will respond openly through the normal channels.
As a community controlled organisation, the views and needs of local people are at the heart of what we do and we welcome feedback from all in our community. We have no information about the group that has organised recent demonstrations and have not received a request for a meeting with them. Due to the uncertainty around the nature of the protest today, and in the interest of public safety, we took the decision to close our office.
Demand for our homes far exceeds the number of properties available. Through our lettings, we aim to meet a range of housing needs while operating within the requirements of Scottish Government legislation, including that relative to homelessness.
We will continue to consult with our tenants on how we let our homes on the basis of our Housing Allocations Policy.
Our team are still on hand to answer any queries or concerns.Â
However, our team only have limited access to information while our system changeover takes place. As a result, unless your query is urgent, you may be asked to call back at another time.Â
If you are applying for a home, our waiting list is currently closed but will re-open soon.
Our office is closed Friday, 18th July and
Monday, 21st July for Glasgow Fair weekend.
We will re-open at 9 am on Tuesday, 22nd July.
For any urgent repairs, please call 0808 202 6565.
