Introduction
Welcome to Shettleston Housing Group’s (SHG’s) new Customer Service Charter which underlines our commitment to providing you with the best customer experience – no matter how you interact with us.
This charter applies to all our Group companies – Shettleston Housing Association (SHA), Upkeep and East End Housing Development Company (EEHDC) and outlines the standard of service our customers can expect no matter which organisation you are dealing with.
Connect With Us
Helen McGregor House
65 Pettigrew Street
GLASGOW, G32 7XR
Opening Hours:
Mon – Thurs: 9:00 am – 5:00 pm
Fri: 9:00 am – 4:00 pm
Please note that all calls are recorded for training and monitoring purposes.
Service Request
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About us
Shettleston Housing Association Ltd is a registered Scottish Charity, no. SC036687. Registered with the Scottish Housing Regulator under the Housing (Scotland) Act 2010, No. 183. Registered under the Co-operative and Community Benefits Act 2014, no. SP1884RS. Property Factor Registered, no. PF000226. Authorised by the Financial Conduct Authority, No. FRN730115. Letting Agent Registration number, LARN1907017. VAT Number GB873630609.
East End Housing Development Company Limited, is a registered company in Scotland, No. SC293302, and is a wholly-owned subsidiary of Shettleston Housing Association Limited. Scottish Landlord Registration number 305091/260/27591.
