Upkeep Business Plan

22 November 2024 - In Upkeep

Introduction

Upkeep Shettleston Community Enterprises Ltd (“Upkeep”) is a successful social enterprise, established in 2005. We are a wholly-owned subsidiary of Shettleston Housing Association (SHA) and a company limited by shares. ‘Upkeep’ is a commercial trading company with a turnover of around £2.5 million and employs 46 staff (44.4 FTE).

We have our own Board which operates in accordance with an Independence Agreement and a Service Sharing Agreement with SHA.

We provide SHA with a range of services including:

  • Day to day and cyclical maintenance
  • Void works and Major Repairs
  • Stair cleaning, back court maintenance and bulk waste uplift.
  • Landscape gardening

In addition to Shettleston, Upkeep also provides services on a much more limited scale to a range of other RSL’s and private clients.

From its inception in 2005, as an estate services provider, Upkeep grew rapidly in the ensuing years and built up an external customer base in addition to a fast-growing role in the delivery of SHA’s repairs and maintenance programme. We have always had a strong social purpose and focus on community benefit, particularly through the contribution we can make to local employment and training opportunities.

  • Upkeep Business Plan 2026_FINAL (combined) pdf (1338kb) [ download ]

Helen McGregor House
65 Pettigrew Street
GLASGOW, G32 7XR

Opening Hours:

Mon – Thurs: 9:00 am – 5:00 pm

Fri: 9:00 am – 4:00 pm

Please note that all calls are recorded for training and monitoring purposes.

About us

Shettleston Housing Association Ltd is a registered Scottish Charity, no. SC036687. Registered with the Scottish Housing Regulator under the Housing (Scotland) Act 2010, No. 183. Registered under the Co-operative and Community Benefits Act 2014, no. SP1884RS. Property Factor Registered, no. PF000226. Authorised by the Financial Conduct Authority, No. FRN730115. Letting Agent Registration number, LARN1907017. VAT Number GB873630609.


East End Housing Development Company Limited, is a registered company in Scotland, No. SC293302, and is a wholly-owned subsidiary of Shettleston Housing Association Limited. Scottish Landlord Registration number 305091/260/27591.

Shettleston Housing Association Ltd © 2026. All Rights Reserved.

STATEMENT

In response to recent social media commentary on housing allocations, we are always happy to listen to and discuss any concerns our tenants might have about any aspect of our work, and we will respond openly through the normal channels.

As a community controlled organisation, the views and needs of local people are at the heart of what we do and we welcome feedback from all in our community. We have no information about the group that has organised recent demonstrations and have not received a request for a meeting with them. Due to the uncertainty around the nature of the protest today, and in the interest of public safety, we took the decision to close our office.

Demand for our homes far exceeds the number of properties available. Through our lettings, we aim to meet a range of housing needs while operating within the requirements of Scottish Government legislation, including that relative to homelessness.

We will continue to consult with our tenants on how we let our homes on the basis of our Housing Allocations Policy.

We are in the process of changing systems

Our team are still on hand to answer any queries or concerns. 

However, our team only have limited access to information while our system changeover takes place. As a result, unless your query is urgent, you may be asked to call back at another time. 

If you are applying for a home, our waiting list is currently closed but will re-open soon.

Glasgow Fair Weekend

Our office is closed Friday, 18th July and
Monday, 21st July for Glasgow Fair weekend.

We will re-open at 9 am on Tuesday, 22nd July.

For any urgent repairs, please call 0808 202 6565.