Accessibility Statement

Accessibility Statement for shettleston.co.uk

Shettleston Housing Association is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

Shettleston Housing Association is making constant efforts to improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible, and unhindered use for those of us with disabilities.

We aim to make all pages and content on shettleston.co.uk accessible, but some content may not yet fully meet the highest accessibility standards. This could be due to challenges in identifying the most suitable technological solution.

We may revise this Statement periodically to reflect improvements or changes to our accessibility practices.

Feedback

We welcome your feedback on the accessibility of Shettleston Housing Association website. Please let us know if you encounter accessibility barriers on our website:

E-mail: hello@shettleston.co.uk

We try to respond to feedback within 3–5 business days.

This statement was created on 5th March 2025.

Helen McGregor House
65 Pettigrew Street
GLASGOW, G32 7XR

Opening Hours:

Mon – Thurs: 9:00 am – 5:00 pm

Fri: 9:00 am – 4:00 pm

Please note that all calls are recorded for training and monitoring purposes.

About us

Shettleston Housing Association Ltd is a registered Scottish Charity, no. SC036687. Registered with the Scottish Housing Regulator under the Housing (Scotland) Act 2010, No. 183. Registered under the Co-operative and Community Benefits Act 2014, no. SP1884RS. Property Factor Registered, no. PF000226. Authorised by the Financial Conduct Authority, No. FRN730115. Letting Agent Registration number, LARN1907017. VAT Number GB873630609.


East End Housing Development Company Limited, is a registered company in Scotland, No. SC293302, and is a wholly-owned subsidiary of Shettleston Housing Association Limited. Scottish Landlord Registration number 305091/260/27591.

Shettleston Housing Association Ltd © 2026. All Rights Reserved.

STATEMENT

In response to recent social media commentary on housing allocations, we are always happy to listen to and discuss any concerns our tenants might have about any aspect of our work, and we will respond openly through the normal channels.

As a community controlled organisation, the views and needs of local people are at the heart of what we do and we welcome feedback from all in our community. We have no information about the group that has organised recent demonstrations and have not received a request for a meeting with them. Due to the uncertainty around the nature of the protest today, and in the interest of public safety, we took the decision to close our office.

Demand for our homes far exceeds the number of properties available. Through our lettings, we aim to meet a range of housing needs while operating within the requirements of Scottish Government legislation, including that relative to homelessness.

We will continue to consult with our tenants on how we let our homes on the basis of our Housing Allocations Policy.

We are in the process of changing systems

Our team are still on hand to answer any queries or concerns. 

However, our team only have limited access to information while our system changeover takes place. As a result, unless your query is urgent, you may be asked to call back at another time. 

If you are applying for a home, our waiting list is currently closed but will re-open soon.

Glasgow Fair Weekend

Our office is closed Friday, 18th July and
Monday, 21st July for Glasgow Fair weekend.

We will re-open at 9 am on Tuesday, 22nd July.

For any urgent repairs, please call 0808 202 6565.