Repairs & Maintenance

Is my repair an urgent, an emergency or routine?

We prioritise repairs on the basis of urgency. It's important that you choose the right type of repair when reporting to avoid any unexpected charges.

These are repairs not included in the emergency and urgent categories and  do not fall under the heading of Cyclical and Planned.

If there is something that needs repairing in your home, then please check first that it is our responsibility to repair and then contact us to report it.

We aim to complete these types of repairs within 10 working days.

For more information, please click here Right to Repair

 

These are any kind of repairs which if left unattended would interfere with the normal occupation and use of a property by a tenant but do not pose any danger to any person, or to the building itself.

We complete these types of repairs within 3 working days.

Emergency repairs are only those which seriously affect the occupation of your property, by posing a danger to health and property or by making your home insecure.

These include:

  • Water coming in and affecting electrical equipment
  • Complete blockage of soil or waste pipes
  • Dangerous structural condition, e.g. falling masonry
  • Total lack of water and/or heating
  • Total loss of light/power to house
  • Total loss of security due to broken windows or damaged doors

You may be charged for call out services if the problem is not an emergency.

These types of repairs are completed within 4 hours.