Repairs & Maintenance
Who is responsible for what?
We are responsible for keeping in good repair the structure and exterior of your home and we will also maintain and repair most fittings in your home. Accidents can happen but you are responsible for the repair of damage to any item caused by yourself, family member or visitor.
We do not insure your furniture, belongings or decoration against theft, fire, vandalism and burst pipes and other household risks. You need to take out your own insurance.
We can help our tenants and residents obtain home contents insurance easily and at a price that is affordable. While many people often hope that nothing will happen to their belongings, sometimes things can go wrong unexpectedly.
With a special scheme arranged and administered by Thistle Tenant Risks, our tenants and residents can protect their belongings and gain peace of mind knowing if the unexpected happens, they have cover. Information is available from your Housing Officer, or from our office. You can also contact your bank or check online for other home insurance providers.
Responsibilities
The table below shows you a summary of who is responsible for repairing which elements of your home.
| CATEGORY | ITEM | YOU | US |
|---|---|---|---|
| DOORS | Door Bell (except door entry) | ||
| Door Chain | |||
| Door Name Plate | |||
| Door Viewer / Eye Viewer | |||
| Door Locks (mortice & Yale) | |||
| Letterbox | |||
| Stair Doors & Closers | |||
| Flat Door & Glasses | |||
| Keys Lost or Broken | |||
| Forced Entry | |||
| Burglary (if reported to police and Incident Number given) | |||
| KITCHEN | Cooker (unless provided by Association) | ||
| Cooker Socket | |||
| Kitchen Units | |||
| Sink Bowl & Drainer | |||
| White Goods (unless provided by Association) | |||
| PLUMBING | Blocked Sink, WHB, Bath or Toilet (up to trap) | ||
| Domestic Cold Water Supply | |||
| Internal/External Downpipes (Rain & Soil) & underground drain | |||
| Gutters | |||
| Hot Water Supply (inc HW cylinders) | |||
| Plugs & Chains, renewing | |||
| Tap Washers (fitting or renewing) | |||
| Damage to Sinks or Sanitaryware | |||
| HEATING | Fires (unless fitted by the tenant) | ||
| Gas Boilers | |||
| Pipes & Radiators | |||
| Electric Storage Units/Connectors | |||
| Fans | |||
| WINDOWS | Glass (unless it can be proven to be vandalism) | ||
| Windows – Frames, catches and handles | |||
| ELECTRICAL | Communal TV Ariel | ||
| Individual TV Ariel | |||
| Light Fittings (exc table lamps etc.) | |||
| Plugs (inc fuses) | |||
| Smoke Detector Battery Replacement | |||
| Smoke Detectors & Carbon Monoxide Detectors | |||
| Switches & Sockets (after trip switches are checked) | |||
| Wiring Circuit (inc. fuse box) | |||
| Light Bulbs & Tubes | |||
| BATHROOM | Bath (unless chipped or damaged by you) | ||
| Shower Unit (unless fitted by Tenant) | |||
| Toilet Seat | |||
| Wash Basin | |||
| STRUCTURE | Ceilings | ||
| Floors | |||
| Roughcast & Plastering | |||
| Stairs | |||
| Walls | |||
| OTHER | Bin Stores | ||
| Clothes Poles | |||
| Front/Rear Boundary Fence (unless erected by Tenant) | |||
| Inside Decoration | |||
| External Decoration | |||
| Pest Infestation | |||
| Garage | |||
| Carpets and Personal belongings |
Connect With Us
Helen McGregor House
65 Pettigrew Street
GLASGOW, G32 7XR
Opening Hours:
Mon – Fri: 9:00 am – 5:00 pm
Closed between 1:00 pm – 2:00 pm
Service Request
Useful Links
About us
Shettleston Housing Association Ltd is a registered Scottish Charity, no. SC036687.
Registered with the Scottish Housing Regulator under the Housing (Scotland) Act 2010, No. 183. Registered under the Co-operative and Community Benefits Act 2014, no. SP1884RS. Property Factor Registered, no. PF000226. Authorised by the Financial Conduct Authority, No. FRN730115.
VAT Number GB873630609.
