Class 1

Explore FOI

How We Deliver our Functions and Services

Information about our work, our strategy and policies for delivering services and information for our service users.

1.1 Descriptions of Who We Are
Our Purpose	Click here
Vision	Click here
Values	Click here
Strategic Objectives	Click here
Areas of operation	Click here
Business Plan (or summary)	Click here
1.2 Location and Opening Arrangements
Address	Click here
Telephone number and e-mail address for general enquiries (and dedicated lines where appropriate)	Click here
Opening Times	Click here
General contact arrangements	Click here
Local/Area office contact details	Click here
Contact details for making a complaint	Click here
1.3 Information relating to Freedom of Information
Publication Scheme and Guide to Information	Guide to Information
Charging Schedule for Published Information	Guide to Information
Contact details and advice on making an FOI request	Jo Farren, Corporate Services Manager FOI@shettleston.co.uk 0141 763 0511
Freedom of Information and Environmental Information Policy.	Click here
Charging Schedule for environmental information provided in response to requests made under EIRs	This document
1.4 About our Governing Body
Information about our Governing Body Members	Shettleston Housing Association: Board of Management – Click here Board of Management Biographies – Click here Board of Management Structure – Click here Upkeep: Board Structure – Click here
How to become part of the governing body	Website – Get involved – Click here
1.5 About Our Staff
Our Executive Team	Shettleston Housing Association – Click here Upkeep – Click here
Our Organisation’s Structures	Shettleston Housing Association – Click here Upkeep – Click here
1.6 Governance Documents and Corporate Policies
Rules/Articles	Click here
Standing Orders	Click here
Membership Policy	Click here
Code of Conduct for Staff	Shettleston Housing Association – Click here Upkeep – Click here
Code of Conduct for Governing Body Members	Click here
Entitlements Payments and Benefits Policy	Click here
Register of Interests	Available on request.
Equalities Policy	Click here
Health and Safety Policy	Click here
Sustainability Policy	Click here
1.7 Relationship with Regulators
Engagement plan with Scottish Housing Regulator	Click here
Assurance Statement	Click here
Annual Return on Charter Submission to SHR	Click here
Financial Returns to SHR	5 Year Financial Projection 2022.2023 Loan Portfolio 2022.2023 Audited Financial Accounts 2023
Charter report to tenants	Click here
Internal Auditors	Wylie & Bisset – Click here
External Auditors	Azets – Click here
1.8 Group Details
Details of our subsidiaries/parent organisation	Upkeep (Shettleston Community Enterprises Ltd) East End Housing Development
1.9 Key Partnerships
Strategic agreements with other organisations	Glasgow City Council – Click here Scottish Housing Regulator – Click here Royal Bank of Scotland – Click here Upkeep – Click here Scottish Housing Network – Click here Community Safety Glasgow – Click here

Connect With Us

Helen McGregor House
65 Pettigrew Street
GLASGOW, G32 7XR

Opening Hours:

Mon – Fri: 9:00 am – 5:00 pm
Closed between 1:00 pm – 2:00 pm

Phone: 0141 763 0511

Email: hello@shettleston.co.uk

Service Request

Useful Links

About us

Shettleston Housing Association Ltd is a registered Scottish Charity, no. SC036687.

Registered with the Scottish Housing Regulator under the Housing (Scotland) Act 2010, No. 183. Registered under the Co-operative and Community Benefits Act 2014, no. SP1884RS. Property Factor Registered, no. PF000226. Authorised by the Financial Conduct Authority, No. FRN730115.

VAT Number GB873630609.