How We Manage Our Resources

Information about how we manage our human, physical and information resources.

5.1     Human Resources
Staffing StructureShettleston Housing Association – Click here
Upkeep – Click here

Human resources policies:

·  EVH Terms & conditions

We are full members of Employers in Voluntary Housing (EVH) and follow EVH Terms and Conditions. These are only available to members. More information about EVH can be found by visiting their website EVH: www.evh.org.uk.
·  Recruitment PolicyClick here
·  Staff learning and development policyClick here
·  Maintenance and retention of staff recordsClick here
Trade Union informationUnite – Click here
Summary of professional organisations/trade bodies of which we are a member

Scotland Excel – Click here

CIH – Click here

SFHA – Click here

EVH – Click here

TPAS – Click here

5.2     Physical Resources
Management of our land and property assets, including environmental/sustainability reports

Maintenance Policy – Click here

Sustainability Policy – Click here

General description of our land and property holdingsClick here
Estate development plansAvailable on request
5.3     Information Resources
Records management policy and records management plan, including records retention scheduleClick here
Data protection or privacy policyClick here

Helen McGregor House
65 Pettigrew Street
GLASGOW, G32 7XR

Opening Hours:

Mon – Thurs: 9:00 am – 5:00 pm

Fri: 9:00 am – 4:00 pm

Please note that all calls are recorded for training and monitoring purposes.

About us

Shettleston Housing Association Ltd is a registered Scottish Charity, no. SC036687. Registered with the Scottish Housing Regulator under the Housing (Scotland) Act 2010, No. 183. Registered under the Co-operative and Community Benefits Act 2014, no. SP1884RS. Property Factor Registered, no. PF000226. Authorised by the Financial Conduct Authority, No. FRN730115. Letting Agent Registration number, LARN1907017. VAT Number GB873630609.


East End Housing Development Company Limited, is a registered company in Scotland, No. SC293302, and is a wholly-owned subsidiary of Shettleston Housing Association Limited. Scottish Landlord Registration number 305091/260/27591.

Shettleston Housing Association Ltd © 2026. All Rights Reserved.

STATEMENT

In response to recent social media commentary on housing allocations, we are always happy to listen to and discuss any concerns our tenants might have about any aspect of our work, and we will respond openly through the normal channels.

As a community controlled organisation, the views and needs of local people are at the heart of what we do and we welcome feedback from all in our community. We have no information about the group that has organised recent demonstrations and have not received a request for a meeting with them. Due to the uncertainty around the nature of the protest today, and in the interest of public safety, we took the decision to close our office.

Demand for our homes far exceeds the number of properties available. Through our lettings, we aim to meet a range of housing needs while operating within the requirements of Scottish Government legislation, including that relative to homelessness.

We will continue to consult with our tenants on how we let our homes on the basis of our Housing Allocations Policy.

We are in the process of changing systems

Our team are still on hand to answer any queries or concerns. 

However, our team only have limited access to information while our system changeover takes place. As a result, unless your query is urgent, you may be asked to call back at another time. 

If you are applying for a home, our waiting list is currently closed but will re-open soon.

Glasgow Fair Weekend

Our office is closed Friday, 18th July and
Monday, 21st July for Glasgow Fair weekend.

We will re-open at 9 am on Tuesday, 22nd July.

For any urgent repairs, please call 0808 202 6565.