Explore FOI
How We Deliver our Functions and Services
Information about our work, our strategy and policies for delivering services and information for our service users.
Equality and Diversity PolicyClick here
| 2.1Â Â Â Â Â How to use our services | |
| List of services provided | Click here |
| How to report a repair | Click here |
| Right to Repair information | Click here |
| How to apply for a house | Click here |
| How to get information about tenancy support | Click here |
| How to make a complaint | Click here |
| How to speak to a housing officer | Click here |
| How we consult with tenants and other customers to inform and improve service delivery and develop new services | Click here |
| 2.2Â Â Â Â Policies and Procedures | |
| Allocations Policy | Click here |
| Anti-Social Behaviour Policy | Click here |
| Arrears Management Plan | Click here |
| Arrears Management Policy | Click here |
| Group Asbestos Management Plan | Click here |
| Stock Condition Information | Available on request |
| Group Privacy Policy | Click here |
| Estate Management Policy | Click here |
| Health and Safety Policy and procedures | Click here |
| Group Legionella Management Policy | Click here |
| Procurement Strategy | Click here |
| Risk Management Policy | Click here |
| Rent Policy | Click here |
| Maintenance Policy | Click here |
| Sustainability Policy | Click here |
| Engagement Strategy | Click here |
| Tenancy Sustainment Policy | Available on request |
Connect With Us
Helen McGregor House
65 Pettigrew Street
GLASGOW, G32 7XR
Opening Hours:
Mon – Thurs: 9:00 am – 5:00 pm
Fri: 9:00 am – 4:00 pm
Please note that all calls are recorded for training and monitoring purposes.
Service Request
Useful Links
About us
Shettleston Housing Association Ltd is a registered Scottish Charity, no. SC036687. Registered with the Scottish Housing Regulator under the Housing (Scotland) Act 2010, No. 183. Registered under the Co-operative and Community Benefits Act 2014, no. SP1884RS. Property Factor Registered, no. PF000226. Authorised by the Financial Conduct Authority, No. FRN730115. Letting Agent Registration number, LARN1907017. VAT Number GB873630609.
East End Housing Development Company Limited, is a registered company in Scotland, No. SC293302, and is a wholly-owned subsidiary of Shettleston Housing Association Limited. Scottish Landlord Registration number 305091/260/27591.
