Explore FOI
How We Deliver our Functions and Services
Information about our work, our strategy and policies for delivering services and information for our service users.
| 2.1 How to use our services | |
| List of services provided | Click here |
| How to report a repair | Click here |
| Right to Repair information | Click here |
| How to apply for a house | Click here |
| How to get information about tenancy support | Click here |
| How to make a complaint | Click here |
| How to speak to a housing officer | Click here |
| How we consult with tenants and other customers to inform and improve service delivery and develop new services | Click here |
| 2.2 Policies and Procedures | |
| Allocations Policy | Click here |
| Anti-Social Behaviour Policy | Click here |
| Asbestos Management Plan | Click here |
| Arrears Management Policy | Click here |
| Stock Condition Information | Available on request |
| Data Protection Policy | Click here |
| Equality and Diversity Policy | Click here |
| Estate Management Policy | Click here |
| Health and Safety Policy and procedures | Click here |
| Legionnaires Management Plan | Click here |
| Procurement Strategy | Click here |
| Risk Management Policy | Click here |
| Rent Setting Policy | Click here |
| Repairs Policy | Click here |
| Sustainability Policy | Click here |
| Tenant Engagement Policy | Click here |
| Tenancy Sustainment Policy | Available on request |
Connect With Us
Helen McGregor House
65 Pettigrew Street
GLASGOW, G32 7XR
Opening Hours:
Mon – Fri: 9:00 am – 5:00 pm
Closed between 1:00 pm – 2:00 pm
Service Request
Useful Links
About us
Shettleston Housing Association Ltd is a registered Scottish Charity, no. SC036687.
Registered with the Scottish Housing Regulator under the Housing (Scotland) Act 2010, No. 183. Registered under the Co-operative and Community Benefits Act 2014, no. SP1884RS. Property Factor Registered, no. PF000226. Authorised by the Financial Conduct Authority, No. FRN730115.
VAT Number GB873630609.
