Energy advice and assistance during coronavirus crisis

If you would like advice or help with an energy issue in an Association property, please call our reception on 763 0511.  

The current crisis may mean that some of you are worried about energy supply and bills.  To assist you, we have put together some useful advice, including details of how to contact the big energy suppliers and how to access information about your supplier. 

The government has agreed new emergency measures with the energy industry to protect the energy supply of those most in need during the disruption caused by COVID-19.    

Customers with pre-payment meters who may not be able to add credit can speak to their supplier about options to keep them supplied. This will benefit over 4 million customers.  This could include nominating a third party for credit top ups, having a discretionary fund added to their credit, or being sent a pre-loaded top up card so that their supply is not interrupted.  

During these challenging times, energy suppliers are advising Pay As You Go customers to top up their meters with more credit than usual, if possible.  If you are having to self-isolate, the suppliers are asking that a family or friend top up for you, alternatively, you can contact your supplier if there is no one that can assist you.   

In general, any energy customer in financial distress will also be supported by their supplier, which could include debt repayments and bill payments being reassessed, reduced or paused where necessary, while disconnection of credit meters will be completely suspended. 

All suppliers are asking customers to register for an online account if they don’t already have one, and to visit their website for non-urgent issues.  You are advised to only contact your supplier by phone if there is an emergency e.g. a loss of supply or you are struggling financially.  You can contact your supplier using the details below: 

Energy supplier	PAYG customers Off supply	Credit customers Emergencies	Please visit website for non-emergency queries
Scottish Power	0141 652 5550	0800 027 0072	https://community.scottishpower.co.uk/t5/Extra-Help/Coronavirus-COVID-19-information-for-ScottishPower-customers/ta-p/15029#pp2
Scottish Gas	0333 202 9802	0333 202 9802	https://www.britishgas.co.uk/covid19
SSE	0345 026 2658 Option 1, option 2	0345 026 2658 Option 2 Option 2	https://sse.co.uk/help/coronavirus-questions-and-answers
Eon	0345 301 5955	0345 302 4304	https://www.eonenergy.com/coronavirus-update.html
EDF	0333 200 5100	0333 200 5100	https://www.edfenergy.com/coronavirus-advice
Npower	0330 100 3000	0330 100 3000	https://www.npower.com/help-and-support/coronavirus/
Utilita	0330 333 7442	0330 333 7442	https://utilita.co.uk/help/covid-19

GHeat are a group of energy advisors that can offer energy advice to anyone living in Glasgow, contact them on 0800 092 9002 or visit g-heat.org.uk. 

Home Energy Scotland are impartial energy advice centre for anyone living in Scotland, for assistance please call 0808 808 2282 or visit www.energysavingtrust.org.uk.  

Money Saving Expert is also a very useful resource for energy bill advice and other financial information and advice. You can access the advice here https://www.moneysavingexpert.com/news/2020/03/uk-coronavirus-help-and-your-rights/