From 26 December, as we are returning to level 4 restrictions, we will only be able to carry out essential repairs. We will return to normal repairs service when restrictions are eased again. Essential repairs are those that affect tenant safety / security of the property. We will continue to undertake gas and electrical safety checks.
Please note that our office will close at 2pm on Christmas Eve and will remain closed until 9am on Wednesday 6th January 2021 (office will still be closed to the public with most staff working remotely). Our emergency repairs line will remain open during the festive break on 0808 202 6565. The Management Committee and staff would like to wish you all a very happy Christmas and new year!
Residents would have received a copy of our brief performance report with our winter newsletter. The We would appreciate your feedback on how we reported the information to you as this will be taken into account when producing next year’s report. Please note that this year’s report was shorter than usual due to the timing of the report’s publication and in a bid to keep costs down.
The performance report can viewed by clicking here.
The survey will only take a couple of minutes to complete and your feedback will help us to improve what we do. To complete the survey now, please click here (this will open up a secure new page outside of our website).
We received our seventh landlord report from the Scottish Housing Regulator (SHR), at the end of October. This repot can be accessed by clicking here.
The timing of reporting and receiving the report was delayed due to the pandemic, however, we are very pleased to note that once again the Association has demonstrated good performance against the majority of indicators during 2019/2020. The Regulator measures the performance of all social landlords in Scotland, in areas including homes and rent, quality and maintenance, neighbourhoods, tenant satisfaction and value for money. Performance is then set against the Scottish average for each indicator, allowing tenants and others to see how their landlord compared to the Scottish average.
For further information about the Association’s performance, please contact Anne McAlpine, Director of Customer & Community Services on 0141 763 0511.
Today we will begin contacting some tenants by telephone to carry out a short survey to find out what you thought of the Association’s services during the pandemic, what we could have done better and what your future needs may be. The survey will be carried out by an independent company called IBP Strategy & Research. The survey is optional and you don’t need to take part. However, we’d love to hear your views so that we can make improvements where needed and learn from your feedback. Anything you tell IBP interviewers is fully confidential. The surveys will be taking place over the next two weeks. Please call us on 763 0511 if you have any questions about the survey.
Shettleston Housing Association Ltd is a Registered Scottish Charity, No. SC036687. Registered with the Scottish Housing Regulator under the Housing (Scotland) Act 2010, No. 183. Registered under the Co-operative and Community Benefits Act 2014, Registered No. SP1884RS. Property Factor Registered No. PF000226. Authorised by the Financial Conduct Authority, No. FRN730115