Office will shut at 2pm on Monday 1st March 2021

Please note that our services will stop early on Monday 1st March for staff training, from 2pm. You will still be able to call the emergency repairs line for any emergencies on 0800 202 6565. Normal services will resume on Tuesday 2nd March, at 9am. We apologise for any inconvenience this may cause.

Best Start Grant School Age Payment – applications close 28th February

Applications close on Sunday 28 February for children born between 1 March 2015 and 29 February 2016. You can still apply even if your child has deferred school entry.

You may be eligible for this payment if:

  • if your child is the right age for the payment
  • whether you’re in work or not, as long as you’re on certain payments or benefits
  • as long as you’re the parent of a child, or the main person looking after the child

For more information, visit:

Interruption to Water Supply G31 and G32 – Wednesday 10th February 15:50

Scottish Water have advised of an ongoing issue affecting the supply of water in the G31 and G32 area. Whilst they investigate, residents may experience no water supply or low/intermittent water pressure. Residents may also experience discoloured water.

Further updates will be posted on the Scottish Water website:

You can now apply for a home ONLINE!

We are very pleased that we have made some changes and can now accept housing applications directly through our website. This means that applicants will no longer have to request a paper copy by post and can apply immediately online (paper copies still available on request).

To apply now, please visit

Anyone aged over 16 can apply and we will assess their application.

Our delivery of essential services under lockdown restrictions

As you will be aware, the Scottish Government introduced tighter restrictions on 5th January and these appear likely to remain in force until at least the middle of February. We are continuing to deliver all of our essential services but need to ensure that we are doing so in accordance with the Scottish Government’s new “Stay at Home “ Guidance.  In this way we will minimise the risk of cross-infection and best protect the health and safety of our staff, tenants and other service users and their families.  As a result you will notice some differences to how we operate:

  • We are currently only able to carry out “essential“ repairs , required to protect tenant safety and/or the security of the property.  These will mainly fall within our own Emergency repair category. 
  • We will be continuing to seek to carry out Gas and Electrical safety checks which are essential for tenant safety.
  • We aim to minimise the number of occasions when a staff member has to visit your home.  As a result, when you report a repair you are likely to be asked more detailed questions about the problem and may also be asked if you are able to send us a digital photograph of the problem.  Our Maintenance Officers will now only visit to assess the problem when really necessary.
  • Upkeep, our direct works team, will continue to deliver the following services and has further reviewed its health and safety protocols: close cleaning, backcourt maintenance, bulk uplift and removal, gutter cleaning, and legionella testing (from common areas)
  • Inspections at the end of tenancies have now been suspended and outgoing tenants will be given detailed information about what they need to do to ensure that the property is left in a suitable condition.
  • Work to empty (or “void”) properties will continue as normal in order to prepare them for re-let as soon as possible to meet the needs of homeless and other households in need on our list.
  • Our lettings process will however now be ‘contactless’ where possible, with viewings being offered “virtually” and tenancy sign- ups taking place online as appropriate.

Please remember that in any situation where a staff member or contractor is to meet with you we will ask you some questions about your current situation and whether you are self-isolating or shielding so that we can understand how best to protect all concerned. 

If you have any questions about any of this, please do not hesitate to contact us on 763 0511 or   

Support services available for mental health concerns

There is plenty of support available for any concerns about mental health and wellbeing. A website called Heads Up provides a wealth of information about the range of support available in the Glasgow area, please click on the link below to find out more:

The Heads Up website also provides helpful information about steps you can take to look after your mental health, and also provides useful facts about the types of mental health conditions that folk may be affected by. To watch videos about real life stories of those affected by mental health conditions, please click on the tab for Read Lives Real Stories.

Level 4 Restrictions

From 26 December, as we are returning to level 4 restrictions, we will only be able to carry out essential repairs. We will return to normal repairs service when restrictions are eased again. Essential repairs are those that affect tenant safety / security of the property. We will continue to undertake gas and electrical safety checks.

Festive opening hours:

Please note that our office will close at 2pm on Christmas Eve and will remain closed until 9am on Wednesday 6th January 2021 (office will still be closed to the public with most staff working remotely). Our emergency repairs line will remain open during the festive break on 0808 202 6565. The Management Committee and staff would like to wish you all a very happy Christmas and new year!

Please give us feedback on our Performance Report 2019/20

Residents would have received a copy of our brief performance report with our winter newsletter. The We would appreciate your feedback on how we reported the information to you as this will be taken into account when producing next year’s report. Please note that this year’s report was shorter than usual due to the timing of the report’s publication and in a bid to keep costs down.

The performance report can viewed by clicking here.

The survey will only take a couple of minutes to complete and your feedback will help us to improve what we do. To complete the survey now, please click here (this will open up a secure new page outside of our website).

Regulator’s Landlord Report for Shettleston HA

We received our seventh landlord report from the Scottish Housing Regulator (SHR), at the end of October. This repot can be accessed by clicking here.

The timing of reporting and receiving the report was delayed due to the pandemic, however, we are very pleased to note that once again the Association has demonstrated good performance against the majority of indicators during 2019/2020.  The Regulator measures the performance of all social landlords in Scotland, in areas including homes and rent, quality and maintenance, neighbourhoods, tenant satisfaction and value for money.  Performance is then set against the Scottish average for each indicator, allowing tenants and others to see how their landlord compared to the Scottish average.

For further information about the Association’s performance, please contact Anne McAlpine, Director of Customer & Community Services on 0141 763 0511.