The Department for Work and Pensions (DWP) is experiencing extremely busy phone lines – please do not call them about your claim, they will call you if needed. Make your claim and any updates to your claim online via your journal, and the DWP will call you as soon as they can if they need to verify your application. The number they call from may appear as 0800, or private/withheld, but to satisfy yourself that the call is genuine, DWP staff will:

– contact the customer via their Universal Credit Journal advising that DWP will be calling soon

– provide the customer with the last three digits of their unique Universal Credit account code/number

– provide the customer with the last three digits/letters of their postcode.

Please avoid calling DWP and use your online journal instead where possible, as they are trying to free up capacity to be able to call claimants.

More information can be found here: https://www.gov.uk/government/…/don-t-call-us-we-ll-call-you