Benefit Update: changes to ESA and PIP claims due to Covid 19

Benefit Update: changes to ESA and PIP claims due to Covid 19

From 17 March 2020 until 17 June 2020 there will be no face-to-face assessments for ESA (Employment Support Allowance) or PIP (Personal Independence Payment). The assessment provider should contact claimants to explain what will happen next and the assessment will either be paper based, or carried out over the phone.

Until 24 June 2020 no reviews will be carried out for ESA or PIP.  So, if your condition deteriorates and you are in the Work Related Activity Group and think you should be in the Support Group (ESA claimants) or you think you are entitled to a higher rate (PIP claimants), it is very important that you request a review to ensure you receive the maximum arrears when the situation returns to normal.

When you claim ESA you will be entitled from the first day of sickness i.e. there are no waiting days.  You will be treated as having Limited Capability for Work (LCW) and will not have to submit fit notes or undergo a Work Capability Assessment (WCA).  

If your PIP is due to expire in the next 3 months you will continue to be paid at your current rate for a period up to another 6 months. For further information or assistance, contact our welfare benefits team on 0141 763 0511

Previous Glasgow North East voluntary group provides support

Helen McGregor House
65 Pettigrew Street
GLASGOW, G32 7XR

Opening Hours:

Mon – Thurs: 9:00 am – 5:00 pm

Fri: 9:00 am – 4:00 pm

Please note that all calls are recorded for training and monitoring purposes.

About us

Shettleston Housing Association Ltd is a registered Scottish Charity, no. SC036687. Registered with the Scottish Housing Regulator under the Housing (Scotland) Act 2010, No. 183. Registered under the Co-operative and Community Benefits Act 2014, no. SP1884RS. Property Factor Registered, no. PF000226. Authorised by the Financial Conduct Authority, No. FRN730115. Letting Agent Registration number, LARN1907017. VAT Number GB873630609.


East End Housing Development Company Limited, is a registered company in Scotland, No. SC293302, and is a wholly-owned subsidiary of Shettleston Housing Association Limited. Scottish Landlord Registration number 305091/260/27591.

Shettleston Housing Association Ltd © 2026. All Rights Reserved.

STATEMENT

In response to recent social media commentary on housing allocations, we are always happy to listen to and discuss any concerns our tenants might have about any aspect of our work, and we will respond openly through the normal channels.

As a community controlled organisation, the views and needs of local people are at the heart of what we do and we welcome feedback from all in our community. We have no information about the group that has organised recent demonstrations and have not received a request for a meeting with them. Due to the uncertainty around the nature of the protest today, and in the interest of public safety, we took the decision to close our office.

Demand for our homes far exceeds the number of properties available. Through our lettings, we aim to meet a range of housing needs while operating within the requirements of Scottish Government legislation, including that relative to homelessness.

We will continue to consult with our tenants on how we let our homes on the basis of our Housing Allocations Policy.

We are in the process of changing systems

Our team are still on hand to answer any queries or concerns. 

However, our team only have limited access to information while our system changeover takes place. As a result, unless your query is urgent, you may be asked to call back at another time. 

If you are applying for a home, our waiting list is currently closed but will re-open soon.

Glasgow Fair Weekend

Our office is closed Friday, 18th July and
Monday, 21st July for Glasgow Fair weekend.

We will re-open at 9 am on Tuesday, 22nd July.

For any urgent repairs, please call 0808 202 6565.