With the rapid spread of the new Covid variant, we are looking for cooperation from our customers to protect their own health and safety and that of our customers and staff. Please note the following precautions that we will take to protect you, and precautions that you can take to protect our staff/contractors:
- Our staff will carry out a Covid test (lateral flow) each day prior to coming into work
- We will continue to carry out Covid screening checks with you before any staff/contractors visit your home. We ask that while our staff/contractors are in your home, please wear a mask, socially distance, sanitise and ventilate your homes by opening windows as appropriate
- You can contact us by phone /e-mail at any time during office hours and still visit the office to speak to staff in person on an appointment only basis. If coming into our reception area you must wear a face mask, sanitise your hands, and observe 2m social distancing. You must NOT visit the office if you have Covid symptoms, have had a positive Covid test, or have been in close contact with anyone in the last 10 days who has tested positive for Covid
Please be assured that your health and safety, and that of our staff and contractors, is our main priority and any restrictions that we bring in are for your protection. We will continue to monitor the situation and adapt our services as needed.