Exciting News coming in 2024

Online Tenant’s Portal

We will be introducing a new secure web site for tenant’s to manage their tenancy online.  This will be launching in April 2024.

The tenancy portal will help:

  • tenants can update their personal details such as phone numbers or other residents in the household online without having to call the office or visit in-person.
  • applicants can complete a new application form online which will be simpler and easier to complete.
  • tenants can view their bills, recharges and any letters.  This is available 24/7 and payments can be also made on-line.
  • tenants can report repairs and defects online which can then be filtered directly into our main system.
  • we will also have an on-line bulletin board for updates and announcements.

Homelessness Advice & Assistance

If you require homelessness advice and assistance, during office hours, then you should contact Health and Social Care Connect on 0141 287 0555.

You can also request homelessness assistance on-line HERE

 If you require assistance after 4.45pm Monday to Thursday or 3.55pm on a Friday or weekends and public holidays, then please contact the Emergency Out of Hours Homelessness Service on 0800 838 502.

 You can also visit the Glasgow City Council Homelessness Page HERE

 

Our Annual Performance Report

This year’s Performance Report can be viewed here on our website. It shows how we delivered against the key Scottish Social Housing Charter outcomes in 2022/23 and compares our performance with that of other social landlords. The report confirms that we continue to perform relatively well but with some areas identified for continuing review and improvement.

The report includes our Service Improvement Action Plan which sets out how we aim to address issues raised by tenants in the Tenant Satisfaction Survey that was carried out in the early summer. Thanks to Tenant Forum members for their earlier feedback on the draft Plan.

If you would like more information about the Report, or the Tenant Forum, please contact your Housing Officer of Jamie Sweet our Community Regeneration Officer.

We are recruiting

Repairs Assistant

(35 hours per week – Permanent)

Salary – EVH Grade 5

(From 1st April 2023 – £27,440 – £30,495)

We are currently recruiting for a Repairs Assistant to join our Property Service Team, the post holder will support the Repairs Co-ordinator to ensure an efficient and effective service to the residents and factored commercial owners of properties within the Association’s area of operations. You will also provide a range of customer services and administrative duties primarily within the Property Services Team.

Please click here for further details and an application pack

Closing Date  :  Tuesday 26th September 2023

Interviews  :  Tuesday 10th October 2023

Electrical Checks

Meter Tampering

Tenant Responsibilities

OFFICE OPENING HOURS

Our office will close today at 12.30 and re-open on

Monday 18th December at 9.00am

 

OFFICE CLOSURE

Please note that our office will be closed on the following dates

Friday 26th and Monday 29th May

Reopening on Tuesday 30th May at 9.00am

EMERGENCY REPAIRS NO: 0808 202 6565

HSCP

Our colleagues @ HSCP are making the most of technology with these QR codes!

These QR codes will take customers directly to services who provide Financial support, food providers and any other additional supports.