Class 2

How We Deliver our Functions and Services

Information about our work, our strategy and policies for delivering services and information for our service users.

2.1      How to use our services
List of services provided Click here
How to report a repair Click here
Right to Repair information Click here
How to apply for a house Click here
How to get information about tenancy support Click here
How to make a complaint Click here
How to speak to a housing officer Click here
How we consult with tenants and other customers to inform and improve service delivery and develop new services Click here
2.2     Policies and Procedures
Allocations Policy Click here
Anti-Social Behaviour Policy Click here
Asbestos Management Plan Click here
Arrears Management Policy Click here
Stock Condition Information Available on request
Data Protection Policy Click here
Equality and Diversity Policy Click here
Estate Management Policy Click here
Health and Safety Policy and procedures Click here
Legionnaires Management Plan Click here
Procurement Strategy Click here
Risk Management Policy Click here
Rent Setting Policy Click here
Repairs Policy Click here
Sustainability Policy Click here
Tenant Engagement Policy Click here
Tenancy Sustainment Policy Available on request