Looking back at our performance in 2013/14, the latest edition of our Perforomance Report provides you with information about our key achievements, highlights, service improvements, tenant satisfaction levels, and much more performance related data.
Are you up to speed on our performance, news, activities, projects and plans? Get up to date by reading the latest edition of our 'Shettleston Matters' quarterly newsletter.
The Association received its first Landlord report from the Scottish Housing Regulator for its performance in 2013/14. On reading the results, our Chair, Annie McAllister commented “I am very pleased with the outcomes achieved by the Association given that we have surpassed the Scottish average in the vast majority of the key performance indicators”.
Did you know that the Association has improved its target response time for urgent repairs? Following consultation with the Consultation Panel, and taking into account the views of our tenants and service users, the Management Committee approved the new target of responding to urgent repairs within four working days, instead of five working days!