Coronavirus – Letter from CEO at Shettleston Housing Association

The following letter was sent to all tenants and factored owners on Friday 20th March:

Covid – 19 and Shettleston Housing Association

I hope that you and your family are as well as can be during these troubling and uncertain times.

The Association would like to assure you that we are committed to maintaining services as far as possible whilst also protecting the health and safety of our staff, service users and the wider public. This letter sets out the current position but, as you will be aware, the situation is fast moving so please check for updates on the following: · Our website · Facebook – · Twitter –

Our phone – 0141 763 0511 – we will leave any urgent message on our out-of-hours answering machine.

We will also text and e-mail updates so if you have a mobile phone and/or an e-mail address please text 07407 492 606 or email to confirm your up-to-date contact details.

Our office

The office is now closed to visitors and advice surgeries are suspended. For the time being, we will only see you in emergency situations. However, we will be continuing to provide a service over the phone through a mix of staff in the office and working from home. If you need to speak to someone, please call the usual office number (0141 763 0511) or the dedicated repairs line (0808 202 6565). You will be able either to speak to someone who can help you there and then or, if you leave a message, someone will call you back as soon as possible.

Please be aware that a call back may be from an unfamiliar number so you should take care to satisfy yourself that it is genuine by calling our office number.

Feeling vulnerable or alone?

We want to do as much as we can to support older and other more vulnerable tenants in the community during this crisis. If you need some help yourself, or are concerned about one of your neighbours or any other tenant, please contact us. We will do what we can to help and refer on to other services as necessary.

We will be continuing our own retirement housing and tenancy support service for as long as possible but the common room at Edrom Path is now closed and all clubs that operate from there have been suspended until further notice.

Worried about rent payments?

We know that, sadly, more tenants are likely to have money problems in the coming weeks and months, as the economy starts to suffer. Some may never have experienced such difficulties in the past. If you are worried about being able to pay your rent then please contact your housing officer as soon as possible. We will continue to be as supportive as possible in agreeing repayment arrangements and by offering expert advice and assistance over the phone to help you maximise your income eg, through claims for Universal Credit and other benefits. We will not evict any tenants for arrears that develop as a result of the Covid-19 crisis.

Rent Payments Options

You can continue to make rent payments in the following ways and we would encourage you to do so to avoid the build-up of unnecessary rent arrears.

· To set up a Direct Debit for rent payment, call the office on 0141 763 0511.

· If you pay rent using a rent card, you can use your card at any Post Office or shop displaying the e-pay or pay point symbols. · You can also use your card to pay by telephone on 0330 041 6497 or online at Both these services are available 24 hours per day, 7 days per week.

Payments can also be made:

· Through the Allpay Smartphone app which can be downloaded from the Apple App Store or Google Play.

· By debit card by telephoning the office 0141 763 0511. These payments are processed by CALLPAY system from Allpay and are a quick and secure method of payment.

There is a Universal Credit helpline (0800 328 5644) if you don’t have an online account.

It will not be possible to pay your rent in person at the office for as long as it is closed to visitors. If you would like some more information on any of the above alternative methods, please give us a call.


We will continue to provide a reactive repairs service for as long as possible but it is likely that some non-urgent repairs will have to wait. Please consider whether your repair can wait before contacting us. (See our website for definitions of emergency, urgent and routine repairs

  • Please telephone 0808 202 6565 or email to report a repair.
  • If possible, email a photo or video of the repair and we will contact you to discuss whether the work can be carried out.
  • We will ask you some screening questions before we ask a contractor to attend to assess if it is safe or necessary to do so eg. Do you have either a high temperature/fever OR a new continuous cough?

If you answer yes then the contractor may not be able to attend. If it is an emergency and the contractor does attend they will ask you to wait in a separate room while they carry out the repair and may wear protective clothing while completing the work.

  • We are currently aiming to complete contract works that have already started but may need to suspend these in the near future. We will not be starting any new programmed contracts in the short term.
  • We expect we will get to the stage where we can only deliver emergency repairs. We will notify you if this is the case. Your non-emergency repair will be logged and carried out at a later date.
  • We will continue to undertake essential safety work like gas servicing and ask that you do all you can to provide access for this vital work. You will get a phone call, email or text rather than the usual letter confirming the appointment date.

All our contractors carry photo ID and you should make sure you see this before allowing them access to your home. If in doubt, call the office or repairs number.

Estate Services

· Our contractor, Upkeep, will continue to deliver our close cleaning, backcourt maintenance and landscaping services for as long as possible.

· Window cleaning in closes has been suspended for now to allow more time for cleaning bannisters, intercoms and close doors. A stronger disinfectant is also now being used.

· Glasgow City Council has suspended its bulk uplift service but Upkeep will continue to provide its bulk pull-out service, taking items directly to the dump.

Finally, please send us your thoughts and any suggestions on how we are delivering services and what else we might be able to do to support tenants and the wider community during this time.

Yours sincerely,

Tony Teasdale


Covid-19: Letter going out to all residents today

To update people on the Association’s response to the Covid-19 crisis, a letter is being sent out today to all tenants and factored owners. The situation may well change going forward and we will provide further updates on our website and via our Facebook page (

Coronavirus and your benefits: some helpful information from DWP

Universal Credit:

From 18/03/2020 – New claims to Universal Credit will still be made on-line. All follow up appointments will now be done over the telephone via a return call from a member of staff from the Department of Work and Pensions (DWP). Nobody will have to visit the office at any stage of making their new claim, except in exceptional circumstances. If you are unable to make your claim online please telephone the Universal Credit Helpline on 0800 328 5644. Existing Universal Credit claimants can still contact their Work Coach via their online journal or by phone if necessary.

As of 16 March 2020 all routine appointments at Jobcentres have been postponed. Those due to sign-on will be excused from signing. For those already receiving benefits, you will continue to receive your payments and rather than attend the office for appointments, Work Coaches will communicate with you via your on-line journal, the phone, or will simply reschedule appointments for a later date.

Info about attending health assessments:

Please note that face-to-face assessments for all benefits have been suspended for a period of 3 months from 16 March. Assessments for benefits will be carried out by telephone, or by considering medical evidence submitted by post. If you already have an appointment for assessment scheduled you will be contacted to cancel your appointment.

Please keep up to date with changes by visiting the DWP’s website:

Coronavirus and claiming benefits

You can find some very useful and helpful information about claiming benefits amidst the coronavirus outbreak by clicking here. This page provides information for those in work and not claiming benefits, those claiming benefits, new claimants and for employers. This page is kept updated and provides links to other helpful resources too.

Coronavirus (Covid-19) – Update

Due to the Coronavirus [Covid-19] outbreak, and in line with Scottish Government and NHS advice, the Association is making changes to some of our services, aimed at minimising risk to service users and staff.

Our office has now been closed to the public. For this reason, our drop in surgeries [allocations, welfare rights and Universal Credit] have been suspended until further notice.

We will continue to deliver our services and encourage you to contact us by phone or email. Where it is necessary to see a staff member in person, we will make an appointment for you.

You can contact us by phone:

0141 763 0511

You can contact us by email:

For repairs:

For housing allocations:

For factoring:

For general enquiries:

As you will appreciate, this is a fast moving situation and we may need to make further changes as we go forward. Please check our website and social media regularly for further service updates.

Coronavirus – please minimise interaction with tradespersons

As we adapt our services to the changing Coronavirus situation to keep our tenants and staff safe, we kindly ask you to minimise interaction with our tradesmen as they carry out work in your home. All tradesmen will show you identification when they visit your home, please check this and once you are satisfied, please leave our tradesmen to carry out their work on their own. Upon completion of the job, the tradesmen will advise you that they have finished and are leaving, and they will see themselves out.

We understand that our tenants would normally interact with our tradesmen but in the interests of reducing the risk of infection to you and to our staff, please keep interaction to a minimum.

Coronavirus important service update

Due to the Coronavirus [Covid-19] outbreak, and in line with Scottish Government and NHS advice, the Association is making changes to some of our services, aimed at minimising risk to service users and staff.

Association staff will continue to deliver our key services but we are discouraging visits to the office that might run the risk of spreading infection, especially where a number of people might gather together. For this reason, our drop in surgeries [allocations, welfare rights and Universal Credit] have been suspended until further notice.

The Association office will remain open but we are asking people, wherever possible, to contact us by phone or email rather than visiting in person. Where it is necessary to see a staff member in person, we will make an appointment for you.

As you will appreciate, this is a fast moving situation and we may need to make further changes as we go forward. Please check our website and social media regularly for further service updates.

Coronavirus (COVID-19)

At Shettleston Housing Association, we are keeping a very close eye on how the situation is unfolding in the UK to ensure that we get the right balance of delivering our services and protecting our tenants and staff.

We will take account of advice given at national and local, and as a result, there may come a stage when the Association has to adapt to the circumstances and scale back on some of its services. Please keep an eye on our website and our Facebook page for service updates –

As this is a fast changing situation, we urge you to also keep an eye on the following websites for public advice, especially the NHS website for information about the virus, symptoms of the illness and how to stay safe.

Scottish Government’s advice can be found here:

Public health advice can be found at:

The latest travel advice is available here:

‘Shettleston Recycles’ to close down on Fri 6th March 2020

It is with regret that the Shettleston Recycles furniture reuse project will formally close on Friday 6th March 2020.

The Shettleston Recycles shop opened for business in July 2019 with a clear remit to provide high quality, low cost reused items of furniture, diverting items from landfill. The shop was a successor to the Upkeep Recycling service which was in operation for a number of years. For the relatively short time that the shop has been trading, it has provided a valuable service to the local community, helping a number of local residents furnish their homes and diverting tonnes of reusable goods away from landfill.

Sadly demand has been such that the shop has been unable to achieve the level of sales that would allow it to run sustainably, and as a result the decision has been made to close the project.

We would like to thank the staff and volunteers for their hard work, dedication and positivity and thank our customers over the past few months in assisting what was a very worthwhile project.