**Please see our News page for updates to benefits in respect of the coronavirus crisis

Welfare Rights Advice

Do you need advice on Social Security Benefits or Tax Credits?

Our Welfare Rights Officers are here to help you.

This is a free and confidential service.

The Welfare Rights Officers provide a wide range of benefits advice and can help you with:

• ‘Better off’ calculations, choosing the right benefits for you

• Help you to fill in benefit claim forms

• Protect benefits you are already getting

• Help you to understand and/or deal with benefit letters

• Speak to the benefit authorities on your behalf (with your verbal or written authority)

• Appeal against and then, if required, represent you at benefit appeals or tribunals

• Refer you onto Money Advice Service if money or debt problems are identified.

Who can use our Welfare Rights service?

  • People whose home is rented from Shettleston Housing Association
  • People whose home is factored by Shettleston Housing Association

How do I get advice and/or make an appointment with a Welfare Rights Officer?

Contact Welfare Rights Officers, David and George, through any of these methods:

• Call the office on 0141 763 0511 to talk to u and/or make an appointment.

• E-mail the office at: housing@shettleston.co.uk

• Call in person at one of our Welfare Rights drop-in surgery, held every Wednesday, 9am – 12pm and 1pm – 4pm, at the Association’s office on Pettigrew Street.

• The welfare rights team also run a Universal Credit drop in surgery on Thursdays, 2pm – 4pm.