Welfare Rights Advice

Do you need advice on Social Security Benefits or Tax Credits?

Our Welfare Rights Officers are here to help you.

This is a free and confidential service.

The Welfare Rights Officers provide a wide range of benefits advice and can help you with:

• ‘Better off’ calculations, choosing the right benefits for you

• Help you to fill in benefit claim forms

• Protect benefits you are already getting

• Help you to understand and/or deal with benefit letters

• Speak to the benefit authorities on your behalf (with your verbal or written authority)

• Appeal against and then, if required, represent you at benefit appeals or tribunals

• Refer you onto Money Advice Service if money or debt problems are identified.

Who can use our Welfare Rights service?

  • People whose home is rented from Shettleston Housing Association
  • People whose home is factored by Shettleston Housing Association

How do I get advice and/or make an appointment with a Welfare Rights Officer?

Contact Welfare Rights Officers, David and George, through any of these methods:

• Call the office on 0141 763 0511 to talk to u and/or make an appointment.

• E-mail the office at: housing@shettleston.co.uk

• Call in person at one of our Welfare Rights drop-in surgery, held every Wednesday, 9am – 12pm and 1pm – 4pm, at the Association’s office on Pettigrew Street.

• The welfare rights team also run a Universal Credit drop in surgery on Thursdays, 2pm – 4pm.